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Georgia Department of Human ServicesDivision of Child Support Services

Training & Staff Development

Monica Hall

Senior Training Manager

Division of Child Support Services (DCSS)

5/9/2018

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Georgia Department of Human Services | 3

Objectives

Division of Child Support Services 5/9/2018

Explore the DCSS Training & Staff Development Unit

Provide a breakdown of the DCSS statewide training programs

Review of the DCSS professional development opportunities

Discuss statewide and national exposure through conferences

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DCSS Training and Staff

Development Team

Division of Child Support Services 5/9/2018

Provide training and developmental

opportunities for employees, and ensure

that training and staff development is

appropriate and standardized to meet the

goals and values of DCSS.

Mission

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Training and Staff Development Overview

Division of Child Support Services 5/9/2018

Training delivery and professional development

Curriculum development and content update collaboration

Learning Management System and training website maintenance

Meeting and conference planning

DCSS Internship Program management

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Statewide Training Locations

• Macon Training Center

• Gwinnett Training Center

• Atlanta, 2 Peachtree Training Center

• Brunswick Training Center

• Albany Training Center

Division of Child Support Services 5/9/2018

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Employee Development Growth and Education

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EDGE 100 : DCSS

Introduction

EDGE 101 : Overview

EDGE 111: Intake/ Locate/ Case

Registration

EDGE 121: Establishment

EDGE 131: Financial

EDGE141: Enforcement /

Intergovernmental

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Results Driven Training

Division of Child Support Services 5/9/2018

Training modules are based on the six basic services providedto families:

Intake

Locate

Establishment

Enforcement

Financial

Review and Modification

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Outreach Training

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Communications Center Training

• Overview of DCSS services

• Educate on policies and procedures

• Identify agent role and responsibilities

Division of Child Support Services

Controlling the Call

5/9/2018

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Training Statistics

0

1000

2000

3000

4000

5000

6000

7000

8000

FY 2017 FY 2018

Nu

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f T

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inin

gs A

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inis

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o E

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loye

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Online Classroom Totality

Division of Child Support Services

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Professional Development Programs

DCSS Leadership Institute Internship Program

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DCSS Leadership Institute

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Phase 1 Phase 2

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Internship Program

9

6

12

17

11

12

11

12

16

17

19

14

13

13

FALL 2014

SPRING 2015

FALL 2015

SPRING 2016

FALL 2016

SPRING 2017

FALL 2017

0 5 10 15 20

Program Participation

Participants Graduated

22

77

170

0 50 100 150 200

From Intern to Employee

Number of Interns Hired

Number of Interviewswith Interns

Number of ApplicationsReceived from Interns

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15Georgia Department of Human Services |

Annual DCSS Conferences

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Name of Training WhenNumber of Attendees

Audience

Attorney’s Training Winter 100 Special Assistant Attorney Generals,

Assistant District Attorneys and Agency

Attorneys

Support Staff Conference

Spring 275 Support Staff Employees

Training Academy Summer 500 Agents

Managers Training Fall 250 Leadership, managers and supervisors

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National ConferencesEastern Regional Interstate Child

Support Association (ERICSA)

• Serves child support

professionals from thirty-five

states and territories bordering

on and east of the Mississippi

River

• Organizes annual training

conferences

• Improves communication and

cooperation between states to

enhance interstate case

processing

Division of Child Support Services 5/9/2018

National Child Support

Enforcement Association (NCSEA)

• Serves child support professionals,

agencies, and strategic partners

worldwide

• Provides professional development,

communications and public

awareness

• Advocates to enhance the financial,

medical and emotional support that

parents provide for their children

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Questions

Monica Hall

Senior Training Manager

Division of Child Support Services

478.471.3629

Monica.Hall@dhs.ga.gov

Division of Child Support Services 5/9/2018