georgia department of human services...dcss training and staff development team division of child...
TRANSCRIPT
Georgia Department of Human ServicesDivision of Child Support Services
Training & Staff Development
Monica Hall
Senior Training Manager
Division of Child Support Services (DCSS)
5/9/2018
Georgia Department of Human Services | 2Division of Child Support Services 5/9/2018
Georgia Department of Human Services | 3
Objectives
Division of Child Support Services 5/9/2018
Explore the DCSS Training & Staff Development Unit
Provide a breakdown of the DCSS statewide training programs
Review of the DCSS professional development opportunities
Discuss statewide and national exposure through conferences
Georgia Department of Human Services | 4
DCSS Training and Staff
Development Team
Division of Child Support Services 5/9/2018
Provide training and developmental
opportunities for employees, and ensure
that training and staff development is
appropriate and standardized to meet the
goals and values of DCSS.
Mission
Georgia Department of Human Services | 5
Training and Staff Development Overview
Division of Child Support Services 5/9/2018
Training delivery and professional development
Curriculum development and content update collaboration
Learning Management System and training website maintenance
Meeting and conference planning
DCSS Internship Program management
Georgia Department of Human Services | 6
Statewide Training Locations
• Macon Training Center
• Gwinnett Training Center
• Atlanta, 2 Peachtree Training Center
• Brunswick Training Center
• Albany Training Center
Division of Child Support Services 5/9/2018
Georgia Department of Human Services | 7
Employee Development Growth and Education
Division of Child Support Services 5/9/2018
EDGE 100 : DCSS
Introduction
EDGE 101 : Overview
EDGE 111: Intake/ Locate/ Case
Registration
EDGE 121: Establishment
EDGE 131: Financial
EDGE141: Enforcement /
Intergovernmental
Georgia Department of Human Services | 8
Results Driven Training
Division of Child Support Services 5/9/2018
Training modules are based on the six basic services providedto families:
Intake
Locate
Establishment
Enforcement
Financial
Review and Modification
Georgia Department of Human Services | 9
Outreach Training
Division of Child Support Services 5/9/2018
10Georgia Department of Human Services |
Communications Center Training
• Overview of DCSS services
• Educate on policies and procedures
• Identify agent role and responsibilities
Division of Child Support Services
Controlling the Call
5/9/2018
Georgia Department of Human Services | 11
Training Statistics
0
1000
2000
3000
4000
5000
6000
7000
8000
FY 2017 FY 2018
Nu
mb
er o
f T
ra
inin
gs A
dm
inis
te
re
d t
o E
mp
loye
es
Online Classroom Totality
Division of Child Support Services
Georgia Department of Human Services | 12
Professional Development Programs
DCSS Leadership Institute Internship Program
Division of Child Support Services 5/9/2018
Georgia Department of Human Services | 13
DCSS Leadership Institute
Division of Child Support Services 5/9/2018
Phase 1 Phase 2
14Georgia Department of Human Services |
Internship Program
9
6
12
17
11
12
11
12
16
17
19
14
13
13
FALL 2014
SPRING 2015
FALL 2015
SPRING 2016
FALL 2016
SPRING 2017
FALL 2017
0 5 10 15 20
Program Participation
Participants Graduated
22
77
170
0 50 100 150 200
From Intern to Employee
Number of Interns Hired
Number of Interviewswith Interns
Number of ApplicationsReceived from Interns
Division of Child Support Services • 5/9/2018
15Georgia Department of Human Services |
Annual DCSS Conferences
Division of Child Support Services 5/9/2018
Name of Training WhenNumber of Attendees
Audience
Attorney’s Training Winter 100 Special Assistant Attorney Generals,
Assistant District Attorneys and Agency
Attorneys
Support Staff Conference
Spring 275 Support Staff Employees
Training Academy Summer 500 Agents
Managers Training Fall 250 Leadership, managers and supervisors
Georgia Department of Human Services | 16
National ConferencesEastern Regional Interstate Child
Support Association (ERICSA)
• Serves child support
professionals from thirty-five
states and territories bordering
on and east of the Mississippi
River
• Organizes annual training
conferences
• Improves communication and
cooperation between states to
enhance interstate case
processing
Division of Child Support Services 5/9/2018
National Child Support
Enforcement Association (NCSEA)
• Serves child support professionals,
agencies, and strategic partners
worldwide
• Provides professional development,
communications and public
awareness
• Advocates to enhance the financial,
medical and emotional support that
parents provide for their children
Georgia Department of Human Services | 17
Questions
Monica Hall
Senior Training Manager
Division of Child Support Services
478.471.3629
Division of Child Support Services 5/9/2018