firstgov a compelling look at e-government emily boese amy burke patrice hayden philip pidot
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FirstGovA Compelling Look at e-Government
Emily Boese
Amy Burke
Patrice Hayden
Philip Pidot
FirstGov
What is e-Government?
• The use of technology to enhance the access to and the delivery of government services to benefit citizens, business partners and employees.
– Deloitte Research, “At the Dawn of e-Government”
FirstGov
Key Statistics
• Nearly 60% of state and local US governments cite technology as top enabler of improved service
• E-Government spending: $1.5 billion in 2000, projected $6.2 billion in 2005
• By 2003, 60% of government agencies in developed countries are expected to be online
• 68% of government plan to increase IT expenditures over the next two years
FirstGov
Examples of e-Government
• Federal– Internal Revenue Service
– Information Retrieval– Downloadable forms– On-line transactions (E-file)
• State– Arizona’s Motor Vehicle Division
– Online, phone, or walk-in registration– Cut service time by over 90%– Cut cost of service by 75%
• Local– Fairfax County, VA
– Suite of e-Services» Library cards» Job applications» Taxes» Reserve golf times
FirstGov
History of FirstGov
September 1998
Nat’l Partnership for Reinventing
Government announced launch of WebGov
January 1999
No finished product; GSA selected vendor to manage e-mail sent to
WebGov
April 2000
President’s Management Council designates
WebGov launch as top priority
June 2000
Inktomi donates centralized searchable
web database
September 2000
FirstGov launched
FirstGov
FirstGov
• Website:– Portal to State, Local, and Federal Websites
– Full-text search engine for all US Government documents and 20,000 Government websites
– Topical indices
• Initiatives:– Expansion of e-Government
– Cross-agency portals
• “Monumental breakthrough in one-stop shopping for government.”– President George W. Bush
FirstGov
Implications of e-Government
• Benefits?
• Concerns?
FirstGov
Stages of e-Government
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