FirstGovA Compelling Look at e-Government

Emily Boese

Amy Burke

Patrice Hayden

Philip Pidot

FirstGov

What is e-Government?

• The use of technology to enhance the access to and the delivery of government services to benefit citizens, business partners and employees.

– Deloitte Research, “At the Dawn of e-Government”

FirstGov

Key Statistics

• Nearly 60% of state and local US governments cite technology as top enabler of improved service

• E-Government spending: $1.5 billion in 2000, projected $6.2 billion in 2005

• By 2003, 60% of government agencies in developed countries are expected to be online

• 68% of government plan to increase IT expenditures over the next two years

FirstGov

Examples of e-Government

• Federal– Internal Revenue Service

– Information Retrieval– Downloadable forms– On-line transactions (E-file)

• State– Arizona’s Motor Vehicle Division

– Online, phone, or walk-in registration– Cut service time by over 90%– Cut cost of service by 75%

• Local– Fairfax County, VA

– Suite of e-Services» Library cards» Job applications» Taxes» Reserve golf times

FirstGov

History of FirstGov

September 1998

Nat’l Partnership for Reinventing

Government announced launch of WebGov

January 1999

No finished product; GSA selected vendor to manage e-mail sent to

WebGov

April 2000

President’s Management Council designates

WebGov launch as top priority

June 2000

Inktomi donates centralized searchable

web database

September 2000

FirstGov launched

FirstGov

FirstGov

• Website:– Portal to State, Local, and Federal Websites

– Full-text search engine for all US Government documents and 20,000 Government websites

– Topical indices

• Initiatives:– Expansion of e-Government

– Cross-agency portals

• “Monumental breakthrough in one-stop shopping for government.”– President George W. Bush

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Implications of e-Government

• Benefits?

• Concerns?

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Stages of e-Government