first steps to shared services

Shared ServicesTaking the first steps …

Andrew HawkinsBusiness Development Director, Eduserv

umfcloudpilot.eduserv.org.uk

Why all the noise ?

Bringing out the value …

Identify all the costs and risks Core services versus non-core

services Look for solutions to solve areas of

complexity or just remove the “niggly” problems

Focus resource on innovation and improving delivery not managing the commodity services

The Elephant in the Room …

Is the use of shared services a logical or emotional decision?

A reason can always be stood up to not used shared service

…. However the general sense is that shared services IF DONE WELL should deliver value

Look for a starting point …

Manageable Measurable Malleable

Example - Researcher

Example – Co-location Services

Example – Virtual Data Centre

Example – Virtual Desktop

Example – SaaS Solutions

Example – Managed Services

Find a Partner …

Follow a check list …

Proximity Sector Commitment Connectivity Operational and Delivery Capability Sustainability Agility Professional Services

Build a Plan & Execute

Up Front: Clear Scope Clear Deliverables Clear Timelines Clear Results and Output Clear next steps

Manage, Review & Measure

Eduserv

Eduserv Services

Cloud: Compute / Storage / File Storage “Pay as you go” or “Virtual data Centre” models SaaS Services Pilot Capability ie. VDI solutions Managed Service / Hosting options

Data Centre Solutions Co-location

With supporting servicesOperati

onal and Deliv

Questions?

first steps to shared services

example colocation services

example saas solutions

example virtual data

eduserv services cloud

example researcher

risks core services

output clear

shared servicestaking

Business

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