Shared ServicesTaking the first steps …

Andrew HawkinsBusiness Development Director, Eduserv

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Why all the noise ?

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Bringing out the value …

Identify all the costs and risks Core services versus non-core

services Look for solutions to solve areas of

complexity or just remove the “niggly” problems

Focus resource on innovation and improving delivery not managing the commodity services

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The Elephant in the Room …

Is the use of shared services a logical or emotional decision?

A reason can always be stood up to not used shared service

…. However the general sense is that shared services IF DONE WELL should deliver value

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Look for a starting point …

Manageable Measurable Malleable

M3

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Example - Researcher

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Example – Co-location Services

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Example – Virtual Data Centre

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Example – Virtual Desktop

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Example – SaaS Solutions

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Example – Managed Services

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Find a Partner …

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Follow a check list …

Proximity Sector Commitment Connectivity Operational and Delivery Capability Sustainability Agility Professional Services

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Build a Plan & Execute

Up Front: Clear Scope Clear Deliverables Clear Timelines Clear Results and Output Clear next steps

Manage, Review & Measure

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Eduserv

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Eduserv Services

Cloud: Compute / Storage / File Storage “Pay as you go” or “Virtual data Centre” models SaaS Services Pilot Capability ie. VDI solutions Managed Service / Hosting options

Data Centre Solutions Co-location

With supporting servicesOperati

onal and Deliv

ery

Servi

ces

Questions?

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