fiori makers #11 - sap user experience community · head of sap design working across product...

Fiori Makers #11Asset Data Systems (ADS)

Hitz Patel

Hitz PatelHead of SAP Design

Working across product development, my key objectives are to define and communicate the user experience vision for new and existing products. My role is to collaborate with product management, visual designers and engineers, advocating the best design for our users.”

UI Smart Showroom

The Team

Enterprise Architect

FunctionalLead

Development Manager

Andrew Sepahpour

Patrick Roberts Yathish

Gundlupet

Yorkshire Water in Brief

Supply 2.3 million households and

130,000 businesses

Employ over 3,000 people

Currently implementing the SAP

Refresh Programme

The Challenge

How might we incentivise our contract partners to provide additional data for governance and environmental commitments?

Design Thinking delivery model

Sian

Yorkshire WaterCosting Team Lead

Jenny

Yorkshire WaterAsset Accountant

Liam

Partner User

Haneen

PartnerUser

Andrew

Yorkshire WaterSenior Project

Manager

Maria

Yorkshire WaterAsset Management

Eddie

Yorkshire WaterADS Developer

User Interviews

8© 2017 Capgemini. All rights reserved.

Persona

This Process allowed us get a deeper understanding of a day in the life of a user and highlighted additional opportunities.

Journey Mapping

We created Personas for each user group recognised from the user interviews. This helped us to identify their behaviours, goals and pain points.

Asset Accountant: How might we get a better understanding of the contract partners cumulative breakdown?

Cost & Modelling Team: How might we incentivise our contract partners to provide addition data for governance and environmental commitments?

Contract Partner: How might we provide accurate cost data to Yorkshire Water to allow payment of work?

Project Manager: How might we help our contract partners to complete the data capture in a timely manner?

User groups

Capital projects

Treatment Tanks

Pumping Station

Pumps

Build, Refurbish, or Maintain:

Storage Tanks

Security Perimeter

Creating Work Items for a Pump replacement

Contract Partner

WI 1 – Remove Bolts £

WI 2 – Install New Pump £

WI 3 – Replace Bolts

Indirect 1 – Commission Pump

Final solution – ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Final solution - ADS For Contract Partner

Workflow

Sent for payment

£

Workflow

Asset Accountant

Cost & Modelling TeamContract Partner

Project Manager

Workflow – Contract Partner

Workflow – Costing & Modelling team

Workflow – Contract Partner

Workflow – Contract Partner

Style Guide

Agile Sprint Development

Complex Fiori App developed with Design Thinking and an Agile build approach

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