february board of governors presentation
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West Virginia UniversityOffice of Information Technology
Update to the BOG Audit Committee
M. Rehan KhanAssociate Provost and Chief Information Officer
February 3, 2011
22
Presentation Agenda
• Mission, Goals and Organizational Values• Office of Information Technology Services• OIT Statistics and Data• CIO Focus and Key Initiatives• Opportunities and Challenges• Peer Comparison – Educause Core Data• Comments and Questions
33
OIT Mission
The Office of Information Technology’s mission is to provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems.
44
OIT Goals
To be customer focused and a performance driven organization that empowers the University community through the use of information technology, to enrich the academic experience for students, and to strengthen the ability to teach, learn, conduct research, and to provide public service throughout West Virginia, the nation and beyond.
55
OIT Organizational Values
• Customer focused and performance driven• Integrity and honesty• Teamwork and professionalism• Innovative, efficient and effective• Accountability and continuous improvement• Communication• Winning attitude
6
OIT Services
• Telecommunications• Networks• Information Security• Project Management• Database Management• Application Development• Data Center Operations• Research Computing• Technology Consulting• Training and development• Student Computer Labs• Test/SEI Scanning• Classroom Technology
• Help Desk• Computer Repair• LAN Services• Domain/Server Management• IT Resource Center• WVU eCampus• Application Support• Middleware Services• Email/Collaboration tools• Wireless Access• Divisional Campus support• Software Licensing• Strategic Planning
77
Statistics 145 FTE and 150 PT Students - Budget $17M 1.5 Billion+ Unsuccessful Intrusion Attempts/Year 50+ miles fiber optic cable & 250+ miles high speed copper Network supports ~ 40,000 users 100+ building connections Manage 89,000 IP addresses Wireless network consists of 700+ individual access points Wireless infrastructure supports over 1800 simultaneous users/day 100% wireless coverage in all residence halls and many other
campus buildings 124,648 Help Desk requests in 2010 (16% increase over 2009) 154 technical workshops and webinars (1032 attendees) Data Center - 250 Physical and Virtual Servers 250 Terabytes of storage, three Storage Area Networks (SAN) Storage demand growing at 18-20% per year
88
Statistics
• Fall 2010 eCampus and eLearning 32,615 unique student enrollments 176,536 total enrollments 4,910 peak concurrent users
• 7-10 Million emails received per day More than 90% filtered out as SPAM
• Voice-over-Internet Protocol (VOIP) Phones 85-90% of campus has been switched to VOIP phones Installed on Morgantown Campus, Potomac State College, Charleston HSC,
State Fire Training among others• Database Management
88 Oracle production and test databases 419 Microsoft SQL Server databases
99
Reliability and Availability of Systems
GroupWise (e-mail and collaboration) = 99.74% eCampus (Blackboard/WebCT) = 99.954% MIX (Student Portal) = 99.977% Campus Network = 99.99% Data Center No. 1 Waterfront = 100% Data Center No. 2 WVNET = 99.954%
1010
Partnerships with WVU Departments and Divisional/Affiliate campuses
• Partnerships College of Creative Arts College of Engineering and Mineral Resources Davis College of Agriculture, Natural Resources, and Design Extended Learning VP of Research and Economic Development Student Affairs – Student Systems Management WVU Extension Athletics
• Support IT at Divisional/Affiliated Campuses Potomac State College WVU Institute of Technology WVU at Parkersburg
1111
CIO Focus and Key Initiatives
• IT Executive Leadership Team Established campus technology leadership team
• Academic Computing Created Director level position to focus on academic and Instructional
computing Realigned ITRC with Extended Learning to better serve the students
and faculty utilizing virtual pedagogical methods Academic Computing Advisory Committee (ACAC) Engage with faculty via town hall meetings and visits with
colleges/campuses
• Information Security Enhanced resources, awareness programs, and training Penetration testing, application scanning, Intrusion, virus protection
1212
CIO Focus and Key Initiatives
• Project Management and Planning Office New OIT unit established.
• Technology Standards and Policy development Developing IT standards for desktop, security, network, etc.
• IT Governance Structure and Committees Project and services portfolio, priorities, funding, resource allocation
• Integrated Productivity and Collaboration Consolidate and unify disparate e-mail, calendaring and productivity
systems
• Strategic Planning for Information Technology Institutional IT Strategic Planning process begun Will include all IT service providers, faculty and students
1313
CIO Focus and Key Initiatives
• Electronic Research Administration System Joined Kuali Foundation - an open source university consortium Partnership between VP of Research and OIT
• Core Network Upgrade STEM buildings, 1GbE to desktop; 10GbE to buildings
• Research Computing Shared computational and high performance computing facilities
• Document Management and Imaging System• Identity and Access Management
RSO, SSO, Security, account provisioning and management
• Long Term Data Center Plan
1414
Opportunities and Challenges • Central vs. Distributed services
Identify and define core technology services to be provided by central organization. Develop services portfolio that defines central vs. distributed services
CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures Ex. of the ~ 250 Professional Technologists at WVU 80 are within OIT
• Integration and duplication Identify and reduce/eliminate redundant services across WVU Regional/divisional systems integration
• Personnel Enhance compensation structure to recruit and retain highly qualified IT
professionals. Provide professional development and growth opportunities, intellectually simulating and collegial work environment
• Funding and Resources Increasing demand for services, changes in technology, competition from
industry and region
15
EDUCAUSE Core DataSchools Included in Comparison
Name Location Student FTE
University of North Carolina at Chapel Hill Chapel Hill, NC 25,381
The University of Iowa Iowa City, IA 25,438
West Virginia University Morgantown, WV 26,267
Louisiana State University Baton Rouge, LA 26,970
The University of Tennessee Knoxville, TN 28,000
North Carolina State University Raleigh, NC 28,251
Virginia Tech Blacksburg, VA 28,606
University of Colorado at Boulder Boulder, CO 28,735
University of Georgia Athens, GA 31,324
University of Maryland College Park, MD 33,211
The University of Arizona Tucson, AZ 33,942
University of California, Berkeley Berkeley, CA 34,222
Indiana University Bloomington, IN 37,279
* all schools includes are public institutions and have a Carnegie Classification of DR EXT
16
Student Technology Fee
InstitutionTotal Tech
FeeAppropriated to
IT% of Fee
to ITIndiana University $7,490,297 $7,072,800 94%
Louisiana State University $4,000,000 $2,908,169 73%
North Carolina State University $10,284,171 $1,968,822 19%
The University of Arizona $2,945,587 $2,945,587 100%
University of California, Berkeley $0 $0
University of Colorado at Boulder $4,096,000 $3,974,429 97%
University of Georgia $7,982,602 $3,072,713 38%
The University of Iowa $9,514,082 $2,322,556 24%
University of Maryland $3,586,027 $798,491 22%
University of North Carolina at Chapel Hill $5,999,826 $5,999,826 100%
The University of Tennessee $5,200,000 $5,200,000 100%
Virginia Tech $1,200,000 $0 0%
West Virginia University $2,500,000 $850,685 34%
17
Student Technology Fee
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$0
$2,000,000
$4,000,000
$6,000,000
$8,000,000
$10,000,000
$12,000,000
$7,490,297
$4,000,000
$10,284,171
$2,945,587
$4,096,000
$7,982,602
$9,514,082
$3,586,027
$5,999,826
$5,200,000
$1,200,000
$2,500,000
Total Tech Fee Appropriated to IT
18
Central IT Staff Totals
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Univer
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0
100
200
300
400
500
600
506.2
186
355.5
236.7
358
156.5
214232.3
256
422
255
366
143
19
Overall Budget
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$0
$10,000,000
$20,000,000
$30,000,000
$40,000,000
$50,000,000
$60,000,000
$70,000,000
$80,000,000
$57,209,008
$33,293,888
$47,731,452 $44,659,461
$72,100,000
$25,205,499 $23,074,952
$39,474,174 $40,415,077
$74,270,612
$27,961,123
$52,997,824
$18,923,978
Total IT Central Budget
2020
Summary of CIO Priorities
• Information Security• Academic and Instructional Computing• Research and Shared Computational Facilities• Portfolio and Project Management• Information Technology Governance• IT Standards and policy development• Recruitment and retention of highly skilled workforce• Funding and Resources• Achieve efficiency, results and cost reduction in a highly
distributed WVU IT environment. Collaboration, partnerships, consolidation and integration to reduce duplicative services at all levels of the university
2121
Comments and Contact
M. Rehan KhanAssociate Provost for Technology
and Chief Information Officer
West Virginia UniversityOffice: (304) 293-4874
mrkhan@mail.wvu.edu
http://oit.wvu.edu/
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