Fast and furious service rollout - thanks to agile
NORMAN SPURR • EXECUTIVE MANAGER IMT • CSIRO • @NORMSPURR
SARAH BLAKE • SERVICE MANAGER • CSIRO • @SARAHBLAKE44
Agenda T h e p r o b l e m
4 i n s i g h t s
Q & A
W r a p u p
#1 Demonstrate it right the first time
#2 Keep them in their comfort zone
#3 Accept a minimum viable product
#4 Define requirements the agile way
20%-30% reduction in contact
Thank you!
NORMAN SPURR • EXECUTIVE MANAGER IMT • CSIRO• @NORMSPURR
SARAH BLAKE • SERVICE MANAGER IMT • CSIRO • @SARAHBLAKE44