facilities user support

FACILITIESUSER SUPPORT

Richard Browning(with comments – “back seat driver”)

Currently each year on average ~750 experiments are carried out involving ~1500 visitors who make a total of ~4500 visits . These numbers include roughly ~100 experiments and ~300 visits for muons.

MICE is ~10% level so we should not perturb the system

Facility Users at RAL

• Notification of Arrival• Accommodation, Transport booking• Registration with User Office• Safety Induction• Expenses claims

Basic – gets you on site

This is generally for UK funded people, but could be used to access common fund if needed

User Office isisuo@rl.ac.uk +(0)1235 445592

Point of contact for– accommodation– transport– support for visa applications– local information– expenses claims

Short term (B&B, Onsite, TCH)Help/advice with long term accomm

Notification of Arrival

• Email list of people to User Office– Visit Reference Number– Name, Organisation, email address– Date of arrival and departures

MICE

• Accommodation Options– Ridgeway House – on site– The Cosener’s House – Abingdon– Bed and Breakfast

– MICE house -- tbd

Accommodation booking

CMPB issue – RiskUO would manage propertyCharges would be pro-rata for period of occupationRisk is cost of an unoccupied house and people

– email User Office isisuo@rl.ac.ukwith first and last night dates

– individuals will be notified by email of the booking

Accommodation booking

No problem to look after a group

– Taxis can be arranged through the User Office include arrival requirements with the Accommodation request

RAL Travel Office can assist with flight bookings and changes etc.

Transport

Issue of payment not yet clear

Usually travel from UK and returnor travel within UK

STFC has hire car agreements which could be advantageous to MICE.

e.g. MICE van?

Need to register driving details with transport to be able to access : “RAL Driving licence”.

may need some more investigation (insurance aspects?)

Register with the User OfficeBuilding R3 room G11

• Provide Personal Information• Receive Site Pass and

Radiation Film Badge• Safety Induction

Arrival at RAL

Eventually, HP Office for now

ISIS users do not Receive a photo pass, but keep an “ISIS” pass for the duration

Basic site access

Registration Information Required– Visit Reference– Personal Information

• Name, Organisation Address, Date of Birth, Nationality, Gender

– Next of Kin• Name, Address, Telephone number

– Medical conditions relevant to working at RAL and with Ionising Radiation

Arrival at RAL

MICE

Safety Induction

Web Site - http://www.isis.rl.ac.uk/usertraining/

Recorded result

Return Site Passes and Film Badges

Departing RAL

– Users to be given Facility Login IDs– Online forms

• Registration• Notification of arrival• Accommodation• Transport

Developments

MICE should discuss if the next CM can be organised through the UO