exl retail services · fashion retailer us-based fashion retailer multi-touch attribution and...

RETAIL SERVICESDRIVING SUCCESS IN A GLOBAL, DIGITAL MARKETPLACE

North American retailer of premium beauty

products

US retailer of luxury home goods

Global retailer of luxury home goods

Set-up of scalable o�shore finance shared services

O�shore delivery of controllership

activities

O�shore delivery and transformation of

Procurement and Supply Chain

Sustainable, Long-Term Growth

Analytics Operations Management

IncreasedProfitability

Deliver fast, safe, top-quality, omni-channel customer experiences

Use millions of relevant data points to create personalized digital experiences

Leverage hi-tech innovations to deliver new and unforgettable buying experiences

Retain customers, grow wallet-share and di�erentiate in a highly competitive market

Be agile and responsive to growing socio-political disruptions

Deliver data-driven, intelligent operations supported by e�ective operations risk management

Control operating costs that impact scalability and profitability

Increase e�iciency across pricing, assortment, SCM, logistics, CX and corporate shared services

RETAIL STRATEGIC PRIORITIES NOW

WE ARE BUILT TO PRODUCE IMPROVED RETAIL OUTCOMES

Data-Driven Insights

Ultra-Customer-Centricity

Best-in-Class Operations

Nimble and Agile Operating Model

EXL helps retail companies drive sustained growth and profitability by generating data-driven business insights and delivering world-class intelligent operations

IMPROVEDBUSINESS OUTCOMES

- Growth- Profitability

=OPERATIONS MANAGEMENT

Experts in the art and science of designing and managing intelligent operations with a global footprint

Redesigned Finance, Procurement, SCM, Merchandise and HR Ops

Nimble and Agile Processes Focused on Operational E�ectiveness

E�ective Operations Risk Management

Flexible and scalable operating model to reduce operating cost

Improve customer, vendor and employee experiences

Free working capital (DPO, DIO, DSO)

Leverage EXL PAS (Process Assurance Standards)Manage vendor and Supply Chain risk

ANALYTICS

Experts in transforming enterprise-wide decision-making through data-driven insights

Predictive and Prescriptive Advanced Analytics CoEDelivering intelligent insights across:

Sourcing and Procurement

Merchandise

Supply Chain

Customer Service

Marketing/Customer Loyalty

Store Location Strategy

Finance and Accounting

Human Resources

+Optimized operating cost to enable investments in new products and services (~50% cost savings)

Improve financial metrics to achieve best-in-class finance

Proactively manage and mitigate risks to enable growth

Improved customer journey through personalizationBetter product and pricing o�ers

HERE IS THE PROOF: EXL CASE EXAMPLESGlobal operations management to reduce operating costs, drive scale and standardization

PROVIDING END-TO-END SUPPORT TO RETAILERS

Sourcing and Procurement

Merchandise Planning

Store Setup and Operations Support

Supply Chain Management

Inventory Planning

Logistics Management

Retail Operations1,000+ Employees

Accounts Payable/T&E

Cash Balancing and Sales Reporting

General Ledger Accounting

Consolidations and Reporting

Sales and Use Tax

Financial Planning and Analysis

Finance & Accounting8,000+ Employees

Serving over 30 global retail clients, from high-end luxury to

mass-market department stores,

across Retail Operations, Contact Center,

Procurement, Supply Chain, Marketing,

Finance and Accounting, and Human Resources

Customer Inquiry Management

Product Information and Promotions

Order Booking and Entry

Order Status/Cancellations

Web, Chat, Email, Social Media, Mobility

and Conversional IVR Support

Contact Center Services9,000+ Employees

Customer Journey Analytics

Channel Analytics

Marketing Analytics

Supply Chain Analytics

Spend Analytics

CFO Dashboards

Advanced Analytics4,400+ Employees

Leading department store chain

US-based apparel and fashion retailer

US-based fashion retailer

Multi-touch attribution and

media-mix models

Machine learning for display o�er optimization

Loyalty management framework

SAMPLE HEADING: EXL CASE EXAMPLES

Advanced analytics to generate intelligent insights and drive ultra-customer-centricity

60% $5M+ $10M

97% 50% 11%

Return on Outsourcing (Last 5 Years)

Cash Flow Impact to the Client

Eligible DiscountsCaptured

Reduction in PaperInvoices

SCM Cost Reduction Through Vendor Chargebacks

Increase in Touchless Payments in Cash Application

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Contact us

Rishabh Jain

rishabh.jain@exlservice.com

Vice President & Client Partner - Retail, CPG, Manufacturing

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