eudata multichannel solution for customer care and expert advisor

We see the Digital Channels as the primary way to address

B2C customer interactions by 2020

VISION

Eudata helps Enterprises to realize the business transformation process from offline to online

customer interactions

MISSION

OUR TARGET

Bring together all Digital Channels providing to the

customer a single access point and managing in

our platform all the complexity of the different flows

to agent, branches, shops or expert

Market Space

Are your Customers Happy?

Customer Service makes the difference between happy and unhappy customers

Digital channels in Customer Service will

overtake voice in two years

0

7500

15000

22500

30000

37500

Bank 1 Bank 2 Bank 3 Bank 4

Mo

nth

ly S

essio

ns w

ith

Custo

me

rsUSAGE INCREASE FROM 2013 TO 2015 IN ITALIAN BANKS

CONFIRM THE ESTIMATION

The Solution

Can your company Act as One while dealing with

Digital Customers?

SOCIALBRANCH/SHOP/KI

OSK

MOBILEWEB

CONTACT

CENTER

ASSISTED

SELF

BRANCH

EMPLOYEES

EXPERT

Act As One

IOT

Customers

Video Chat for Customer

Service

“We consider our inclusion in the Cool Vendor

report by Gartner a great confirmation of our

mission to enable our customers in providing the

greatest digital experience while engaging their

clients using web or mobile devices,” said Sandro

Parisi, CEO of “Eudata srl”.

BIG Market Applauses

100.000/month session

5000/day Session

3000/day concurrent agents

20 Large Enterprise Companies

More than:

References:Business Case: http://www.eudata.biz/case-studies/

- EUDATA WCS OR UNYCO

RESERVED

13 Financial Institutes

1 Insurance

2 Banking Outsourcer

3 of Largest European Institutes

Largest Italian Online Bank

Do you need more to trust in us?

Financial Sector

Web and mobile customer service

Static or Proactive Click To

Action

Email, Fax, sms, Chat,

VideoChat, WebCall Back,

Web Form e Lead Profile

Mobile Ready

Sharing Capabilities

(Desktop, Documents,

Application, Web Page)

Automatic Follow Up

CRM e CTI Integration

My personal banker

Real Time Presence status or

based on Appointment

Chat, VideoChat, Async Chat

Mobile Ready

Sharing Capabilities

(Desktop, Documents, Single

Application)

remote branchVideo Service, Sharing

Printer, Scanner, ATM,

Document identifier)

Electronic signature

Double monitor fully

customizable

Centralized service

Pesonal Consulting

Extended Service Hours

Customer Online First Authentication

Best User Experience

Maximum Conversion Rate

Cutting Edge technology

State of the art WW solution

Eudata collaboration Suite Desktop sharing: Desktop or Area

Sharing: permits to share the entire

desktop or a specific portion of it. It

works both from agent/expert to

customer and viceversa

Application Sharing: Enable agent/expert

or customer to share in real time a specific

application (Word, pdf, Excel, …)

Mobile ReadySDK: using our SDK,

also the Collaboration Suite is

customizable based on

UX/functional requirements, in

order to fit your customer’s needs

Send web link or document from

agent/expert to the customer or

viceversa. The document or link will

be automatically managed inside

the browser

Eudata IOT Solution for Customer CareIOT Devices can be part of the

Customer Service Process in order to

enhance and simplify the customer

experience

Real time interaction with IOT

Devices in home or on cars

permits to be in contact with your

customer when he has the

problem, without access to IVRs in

these critical moments

Create assisted services for your

customers based on their activity and

needs

eudataVia Melchiorre Gioia 55/C

20124 Milano

tel.: +39 02 45495098

fax : +39 02 45495099