enterprise collaboration - vision
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8/9/2019 Enterprise Collaboration - Vision
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Nitin Kohli
EnterpriseCollaboration
NitinKohli
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8/9/2019 Enterprise Collaboration - Vision
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AGENDANitin Kohli
Basics
Vision: The What?
Tools
Privacy and Security
Other Considerations
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8/9/2019 Enterprise Collaboration - Vision
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Bas ics
YourEmployees: YourCustomers:
Nitin Kohli
Areyougivingyourinternalcustomers
(employees)therighttoolstodevelop
relationshipswithyourcustomers?
Areyourcompetitorsbuildingbetter
relationshipswithcustomersthan
you?
Howfastcanyouremployeesrespondto
feedback/complaints
by
your
customers?
Youremployeesareyourfrontlineor
oyourcustomerstrustyou
Sincewhen
did
customers
trust
their
perceptionsofyoumorethanyour
com etence? ,
themdotheirjob? Isithardertosellaproducttoyour
customersevenwhenitsawinwin
situationfor
both
parties?
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8/9/2019 Enterprise Collaboration - Vision
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Bas ics
TheGolden
Rule
Nitin Kohli
Trustand
Loyaltyfor
Employer
Communityand
Employee
Satisfaction
WhatdoEmployees
careabout??
Visibility+Credibility=Profitability
Collaboration,rus an
CompetenceCommunityand
Customer
care
WhatdoCustomers
careabout??
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8/9/2019 Enterprise Collaboration - Vision
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Bas ics
Why
is
Credibility
and
Visibility
so
important??
Nitin Kohli
MaslowsHierarchyofNeeds(AbrahamMaslow,1943)
oc a e ong ng nc u es n sw soc a env ronmen ssuc ascommun y,co
workers,who
you
work
with
and
satisfaction.
employment,educationalandrecreationalprograms,andcommunityactivities.
IfSocial
and
Community
Belonging
are
done
right,
ego
status
can
be
boosted
too.
BuildTrust BeVisible
Whatdoesthat
meanforus?
Build
Relationships
ShareWith
Your
Community
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8/9/2019 Enterprise Collaboration - Vision
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VISIONNitin Kohli
Relationships
aretheFocus
Platformsare
justthemeans
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8/9/2019 Enterprise Collaboration - Vision
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VISIONNitin Kohli
WhatisCollaborativeEnterpriseFramework?
Interaction etweenpeop e
Distributedcommunications
RealTime
Accesstoresources
Productivitygoals
Structure
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8/9/2019 Enterprise Collaboration - Vision
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VISIONNitin Kohli
givingconsistentvalue
Thisiswherethatfacemeetsthecurrentand
potentialcustomers
personally
and
in
amore
personalsocialmediaenvironmentleadingto
.
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8/9/2019 Enterprise Collaboration - Vision
9/10
Vis ion
BePersonalandBuildtrustthroughgivingconsistentvalue
Nitin Kohli
,
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8/9/2019 Enterprise Collaboration - Vision
10/10
VISION
Nitin Kohli
Oncethehomeworkisdoneinbuildingtrustandrelationships
Clientaremorepronetodiscussingsolutionswhichareininterestofbothparties
More$$inthebottomline+Youcreateevangelistsforyourproductandcompany
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