enhancements june 2013 - cell phones - smartphones: cell phone

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Enhancements June 2013

My Business Account &Verizon Enterprise Center

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2

PROPRIETARY STATEMENT

This document and any attached materials are the sole property of Verizon and are not to be used by you other than to evaluate Verizon’s service.

This document and any attached materials are not to be disseminated, distributed, or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Verizon.

The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.

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OverviewSummary of Enhancements

What’s Occurring?

What are the Benefits?

New page layouts for Plans, Features, Accessories and Account Maintenance

Simplified screens

All feature selections will be made on the Features page

Launching new Grouping functionality

Ability to complete select maintenance transactions for multiple lines for one transaction

Reduction in clicks to complete a transaction

Be more efficient with new grouping functionality

Improved screen layout reduces confusion on the selections being made.

PLANS FEATURES

ACCOUNT MAINTENANCEACCESSORY

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PLAN PAGEENHANCEMENT

FEATURE PAGE ENHANCEMENT

ACCESSORY PAGEENHANCEMENT

CALLING PLAN CHANGE

ADD/REMOVE FEATURES

PURCHASE DEVICE AND SERVICE

PURCHASE DEVICE

PACKAGES

How the Commerce Enhancements Impact Your Purchasing Experience

Improvements to the Plan, Feature and Accessory page impact several online transactions. These improved pages will display in multiple transactions. To include:

TIP!If you are completing a commerce transaction for more than ten lines, you will have two options for a simplified presentment when selecting plans, features and/or accessories.

If you are completing a commerce transaction for less than ten lines, you will have three options to define how you would like your lines shown when selecting a plan, feature and/or accessories

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MULTI LINE ACCOUNT MAINTENANCE

CHANGE WIRELESS NUMBER (99 max)

CHANGE USER INFORMATION (99 max)

CHANGE VOICEMAIL PASSWORD (99 max)

CHANGE COST CENTER (99 max)

SUSPEND/RESUME SERVICE (99 max)

UPGRADE EQUIPMENT (10 max)

How the Account Maintenance Enhancements Impact Your Maintenance Experience

You can still complete a maintenance transaction for one line of service. The page may look slightly different, just check the box next to your number and select the action you wish to complete. However, with the multi line account maintenance being introduced you can now select multiple numbers directly on the page to process against a maintenance transaction. This improved experience allows you to process multiple maintenance changes for:

Note: Change Plan, Add/Remove Features, Activate Equipment and Replace SIM are limited to one number per transaction at this time and cannot be applied to multiple lines at once at this time.

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In the following slides, we will show you an overview of what pages are changing and a sample of commerce transactions and some account maintenance transactions. Follow along and get comfortable with some of these great improvements. This will help you with any other transaction you complete online that may have one of these improved steps. Here is what we will show you:

Commerce Related:Change Plan for one lineAccessory Overview of what's newPurchase Service and Equipment for one linePurchase Service and Equipment for multiple lines in an order

Maintenance Related:Multi Line Account Maintenance Overview of what's new

- Multi-Line Account Maintenance Change Cost Center

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Change Plan Individual Line

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What’s ChangingChange Plans Page

What’s Occurring?

What are the Benefits?

New page layoutText and data selection moved back to

the Features pageNew Grouping functionalityPlan details can be expanded to view

and compare multiple plans and allowance options

Fewer clicks (drop down vs. overlay)Eliminates confusion with plan

selectionsWhen selecting the plan type, that

drives what plans display lower in the page

Assists with selecting the right plan by presenting more details on the plans

NEW INDIVIDUAL

CURRENT

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Accounts grouped in sections. If you have multiple, they are grouped by account number. Click the plus sign to expand the view and make your changes

Easy to view your next step. Select Individual, share or aggregate. This selection helps drive what shows in the next step when selecting a plan.

Plan types populate based on your selection above. Use the drop down menu to select your allowance. Click the plan name to view added plan details.

Plans PageIndividual Line

Use the blue line to help you along. Click view details to see line information. Status indicator helps guide you along you steps to show when complete

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Accessory Experience

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What’s ChangingAccessories Page

What’s Occurring?

What are the Benefits?

New page layoutThe accessory categories

are now in a drop down for selection and not categories across the page.

Reduction in page scrolling

Clearer presentment of items

NEW CURRENT

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Clear pricing and discount presentment

Filter By options in the dropdown menu and if needed, a Show More Filters link for more options

Accessories PageDetails

Click View Line Details to see what plan and device this user has

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Multi Line Account Maintenance

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With the introduction of multi line account maintenance the Account Maintenance Overview screen will be updated. Here are some before and after samples with some key call outs:

What’s ChangingAccount Maintenance - Overview Page

NEW CURRENT

Improved dashboard layout helps you find your transaction

Removing dropdown menu to find transaction for each line

New way to view your recent transactions

NOTE: This page will appear different for Verizon Enterprise Center.

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With the introduction of multi line account maintenance the Account Maintenance Lines and Services page will be updated. The Lines and Services page will now be known as Wireless Number and Users. Some of the favorites still exist; search option is still there, upgrade indicator still present and quickly get to the wireless number center by clicking the hyperlinkedphone number. Here are some of the key changes:

Moving away from drop down action option over to one action box

New check box option allows you to select multiple lines to process a transaction at once

View by categories

Customize your column view by adding/removing with the click of a button.

What’s ChangingAccount Maintenance – Lines and Services Page

NEW CURRENT

NOTE: This page will appear different for Verizon Enterprise Center.

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Multi Line Account Maintenance Change Cost Center

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Check the box next to the desired numbers you wish to process a transaction for

Show results by all numbers or by status of active or suspendedUse the same search options to help narrow your results

Customize your view by defining your columns

Multi Line Account Maintenance –Select Numbers

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When all numbers have been selected, use the Action dropdown to select the transaction you wish to complete

Multi Line Account Maintenance –Select Action

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Multi Line Account Maintenance –Change Cost Center

Enter a new cost center

Use the convenient button to copy the new cost center to the remaining lines. This is really efficient if you have multiple numbers to update.

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Purchase Service and EquipmentSingle Line Experience

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Purchase Service and Equipment -Select Device

A slight difference on the Device selection page. The phones are displayed in a tab view. The “active” tab is indicated in red.

The next step is where you will notice the bigger changes on the Plan selection page.

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The plans page will reflect a change in your purchasing experience. Use the radial buttons that fit your account selection

Then select a plan type option:Individual planShare PlanAggregate PlanYour selection here drives what populates in the Plan section

Now select the plan that works for your needs. Use the dropdown menu to make your allowance selection. You can still click on the plan name to expand and view more details

Special offers can be seen in a new column!

Purchase Service and Equipment -Select Plan

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Purchase Service and Equipment –Select Features

Global or international needs? Use the feature helper in this section. By indicating your usage needs, it pre selects features below on your choice made here

Clearly see which features are selected. Make your changes by clicking a new radial option or select clear to remove

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Purchase Service and Equipment –Select Accessories

Clear pricing and discount presentment

Filter By options expand the feature finder window to fine tune your results

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Purchase Service and EquipmentMultiple Devices with Share Everything Experience

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Purchase Service and Equipment -Select Multiple Devices

A slight difference on the Device selection page. The phones are displayed in a tab view. The “active” tab is indicated in red.

The next step is where you will notice the bigger changes on the Plan selection page.

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Purchase Service and Equipment -Select Share Plans

New radial options help you through your experience if you have multiple lines to complete in your transaction. This example we are creating a new billing account

Then select a plan type option. In this example we chose Share. Your selection here drives what populates in the Plan section

Your lines are summarized here.

Chose your share everything plan here for your lines.

Your selections will be summarized here by line.

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Purchase Service and Equipment -Select Features for Multiple Lines

New radial options help you through your experience if you have multiple lines to complete in your transaction. If you have less than ten devices in your order, select different features for each line or select features by device type.

Clearly see which features are selected. Make your changes by clicking a new radial option or select clear to remove

Continue your feature selections for the rest of your lines or devices.

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Once you have completed and submitted your changes a pop up confirmation will summarize your feature edits. Notice, this is grouped by device type. If your selection on the previous page was to select features for multiple lines grouped by device then this is how you would see a summary of what features you are adding and removing.

Purchase Service and Equipment -Select Features for Multiple Lines Confirm Changes

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Purchase Service and Equipment -Select Accessory for Multiple Lines

Clear pricing and discount presentment

Filter By options expand the feature finder window to fine tune your results

New grouping options for an order with multiple lines. Make your selection for: Different accessories for each line, group by device type (group all Samsung’s together), or same accessories for all lines.

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Differences in My Business Account and Verizon Enterprise Center Experience

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Account Maintenance

Once your company is selected, the associated mobile numbers will present similar to how the My Business Account page is set up

If you have multiple companies, they will be listed on the first page of Manage Wireless Lines and Accounts. Click the desired company.

MY BUSINESS ACCOUNT VERIZON ENTERPRISE CENTER

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MY BUSINESS ACCOUNT VERIZON ENTERPRISE CENTER

On the Wireless Numbers and Users page, the Action menu is located on the left . The Action menu expands a list of transactions you can complete against the selected numbers. The Customize arrow allows you

to add or remove columns as desired (up to 4 max)

On the Manage Wireless Accounts, Wireless Numbers tab the Actions menu is located on the top section of the list of mobile numbers. Customize is in the same location and allows you to add or remove columns as desired.

Account Maintenance

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Verizon Wireless understands you need to manage your wireless lines and accounts efficiently. These enhancements care for the full spectrum of our wireless user community. Whether you are managing a few lines, or thousands of lines - our improved account maintenance and purchasing

functionality will deliver. Save time with fewer clicks, and increase efficiency by doing more at once. Explore your online portal and take advantage of these enhancements today!