eating an elephant: big data analysis in the contact center
Post on 23-Jan-2015
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"Big data" is a buzzword, but what are the best practices for big data analytics and actionability? Our panel of experts answers your big data questions at #Boost14
TRANSCRIPT
Eating an ElephantHow to Analyze Big Data in the
Call Center
Yishay CarmielCEO, S-Infinity
Gilad OdinakCTO, Spoken
David MilsteinVP of
Development, Spoken
Gaurav RaiVP Business
Insights, HyperQuality
Mike TrotterModerator
#Boost14
Source: IBM Big Data Hub
http://www.ibmbigdatahub.com/infographic/four-vs-big-data #Boost14
4
Google’s Flu Predictor
“a well-known miss”
#Boost14
Yishay CarmielCEO, S-Infinity
Gilad OdinakCTO, Spoken
David MilsteinVP of
Development, Spoken
Gaurav RaiVP Business
Insights, HyperQuality
Mike TrotterModerator
#Boost14
This slide content is available at:http://www.hyperquality.com/Boost/slides
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