duck store management

Management at the Duck Store

Group C - Brendan York, Cullen Joy, Gunnar Rasmussen, John Ott, Sam Zimmer, Taylor Bennett

● Originally organized by the ASUO in 1916● Non-profit corporation governed by an elected Board of

Directors comprised of mostly students● Consists of 5 different sections: Literary Duck, Creative

Duck, Spirit Duck, Digital Duck, and the Duck Stop Cafe

● They also provides student with services such as mailing and shipping, notary services and also contains an Oregon Community Credit Union branch

About the Duck Store

Our mission is to support the academic mission of the University of Oregon as well as provide students, faculty

and staff the benefit of our non-profit structure and make attending and working at the university

convenient. We strive to provide the best retail experience for students, faculty, staff, alumni & friends

of the University of Oregon.

Mission Statement

● The Duck Store is a primary source of textbooks/accessories for students.

● Actions of The Duck Store’s management

directly impact students

Why We Chose The Duck Store

The Duck Store uses a Team and Leadership approach to management of for their store. Their team is comprised of 13 members including the GM

Team Leaders

Leadership● Leading by example● Strive to create a familial atmosphere for their

employees● Mentoring is a key element to the Duck Store’s success● Synergy is paramount● Strong policies on honesty and openness● Accountability● Confrontational when need be, but respectful

The Duck Store is successful in creating a strong, cohesive work environment through its leadership model, based around the fundamentals of team management. As defined by Robert Blake and Jane Mouton, “These leaders lead by positive example and endeavor to foster a team environment so that all team members can reach their highest potential, both as team members and as people. They encourage the team to reach goals as effectively as possible, while also working tirelessly to strengthen the bonds among the various members. They normally lead some of the most productive teams.”

Success Through Positive Example

Team structureRecently employed use of cross-functional teamsChallenges of cross-training employees

Team Management

Motivation● Family oriented environment

-Loose-Non-rigid

● Profit Sharing● Not fixed job positions● Free food

-Cake every month-BBQ’s

● Team Member appreciation night-Discounts-Food/Wine

Planning and Decision-making● Top-down decision structure

● Workers are consulted about changes

● Decisions focus on service and stewardship

Controlling● Managers oversee buyers’ purchasing

decisions● Managers are authorized to make small

purchases without approval● Managers confront employees in the event

of behavioral control violations

Employs over 200 students each year● About 10 percent of employees aren’t

University of Oregon students● Team atmosphere● Approachable supervisors● Low Levels of employee diversity

Managing a Diverse Workforce

“From the causes we support to the vendors we choose to work with, we are mindful of how our business impacts the world around us.”● Commitment to helping local businesses● Committed to donating● Helps fund many programs● Increase business of other ethical

companies

Ethics and Social Responsibility

● Committed to providing employment to students who need employment in order to pay for school expenses

● In 2012 they paid over $1M in wages to students● Allow flexible scheduling to deal with students’ schedules● Student workers get a 5% discount on course textbooks and 20% on

all other merchandise● Offer free counseling services, such as:

○ confidential counseling, behavioral health, career counseling, conflict resolution, stress management, eating disorder counseling, chemical dependency, etc

Employees

Human Resource ManagementHiring Practices

● The Duck Store uses group interviews when hiring employees. ● Group (or Team) Interviews - companies use an interview team

consisting of representatives from various areas of the organization that interact with the person being interviewed

● Broader areas of interest, more than one person to make decision● This interview process is becoming increasingly more popular

● Domestic company● Competition with other

companies● Specialization /

Localization● Permission marketing

Global Management

nice

action oriented conclusion