dr goh moh heng building your organization business continuity management competency

KeynotePresentation

Building Your Organization Business Continuity

Management Competency

Dr Goh Moh Heng

President

2

BCM Institute Profile

EducationCertification & Professional Development

Thought Leadership

Conducting and administering

courses and exams.

Providing a career path and a common body of knowledge for business continuity and

disaster recovery professionals

Organizing conferences and seminar events. Publishing

technical and research papers

2

• We are a global convergence of thought leadership in Business Continuity, Disaster Recovery and Crisis Management

• Global Professional Development and Qualification developed by Technical Experts and Thought Leaders• Largest Continuity Training and Certification Organization in Asia Pacific• Governed by Education, Examination and Certification Committees• Delivered by Industry Practitioners, Professionals and Peers• Learned by Professionals, Practitioners, Consultants, Auditors, Officials from all industry sectors of over 850

Organisations and Multi National Corporations (MNC) across 40 countries

3

Dr Goh Moh Heng

• President– Business Continuity Management (BCM)

Institute– www.bcm-institute.org

• Managing Director– GMH Continuity Architects– Asia Pacific BCM Consulting Firm– www.GMHasia.com

• Professional BCM Appointments– Technical Advisor for TR19:2005 & SS540:2008

BCM Standard (Management Council and Technical Committee) www.ss540.org

– Project Director, Technical Working Group for SS507:2004 • ISO/IEC 24762 Guidelines for BC-DR Services

3http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng

4

Dr Goh Moh HengPrior Appointments• Government of Singapore Investment Corporation

(GIC)• Standard Chartered Bank

– Global Head for BCM• PricewaterhouseCoopers

• Senior Technical Advisor, China Business Continuity Management Forum

• Expert panel of the Asia-Pacific Economic Cooperation (APEC) Network on Improving SME Disaster Resilience

• Awarded the "Business Continuity Lifetime Achievement Award" in London, United Kingdom by the Continuity, Insurance and Risk (CIR) Magazine

• Published Books:– 7-book BCM Series – 7-book BCM Specialist Series

http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng4

5

BCM Institute’s WebsiteOfficial Launch

UpdateMiddle East Respiratory Syndrome Coronavirus (MERS-CoV)

and Ebola Virus

Do not be alarmed. Start thinking about it?

Develop Your Business Continuity Management

Training RoadmapCompetency-based and Certification

Programme

8

Professional Requirement

Building Competency• What an individual is able to do?• What an individual should know?• When and where an individual would

perform his job role?• How well an individual would

perform in his job role?

CompetencyStandard

PerformanceStandard

Learning Outcome

9

• Aligned to ISO22301– PDCA and BCM planning methodology

• Focusing on training and workshops– Tailored to Malaysian requirement e.g.

Bursa and BNM– HRDF claimable

• Frequent and regular schedule– Public courses throughout the year– In-house courses (Exceed 10 participants)

Principle of Design Considerations

10

Principle of Design Considerations

• Understand Accountability– Manage– Do– Know

• Managed Turnover– Just-in-time training– “Operationally” ready

Learning OutcomeSenior Management

• Able to have a strategic understanding in managing BCM

• Able to operate and manage a crisis/disaster under a simulated environment

• Able to manage a crisis with an in-depth understanding

• Year

• Year

• Year

12

Year One Year Two Year Three

BCM 100: BCM Briefing to Senior Management

Duration: 0.5 Day

BCM 2050: Crisis Simulation for

Senior Management

Duration: 0.5 Day

Competency Based Training

CM Briefing for Senior Management

Duration: 0.5 Day

BCM-460: Providing Management Review and Oversight

Duration: 1 DayLearning outcome: Able to have a strategic understanding in managing BCM

Learning outcome: Able to operate and manage a crisis/disaster under a simulated environment

Learning outcome: Able to manage a crisis with an in-depth understanding

Competency and Training RoadmapSenior Management

Learning OutcomeOrganization BC Coordinator

• Year

• Year

• Year

• Able to implement and manage a BCM Implementation at organization level

• Able to develop and manage a crisis management programme

• Able to audit and review an ISO22301 aligned BCM programme

14

Year One Year Two Year Three

Certification Course Competency Based Training Certification

CourseCompetency

Based Training Certification Course

BCM-5000: ISO22301 BCMS Expert ImplementerDuration: 4.5 Days

BCM-410: Initiating BCM ProjectDuration: 2 Days

CM-5000: Crisis Management Expert ImplementerDuration: 4.5 Days

BCM-450: Managing BCM ProgrammeDuration: 2 Day

BCM-8530: ISO22301 BCMS Lead AuditorDuration: 4.5 Days

BCM-420: Implementing a BCM Manual Duration: 1 Day

BCM-460: Providing Management Review and oversightDuration: 1 Day

BCM-310: Analysing BC Risk and Organisational Impact, BCM-320: Developing BCM Strategy and Plans and BCM-330: BCM Assurance Duration: 3 Days

Learning outcome: Able to implement and manage a BCM Implementation at organization level

Learning outcome: Able to develop a crisis management programme

Learning outcome: Able to audit and review an ISO22301 aligned BCM programme

Competency and Training Roadmap Organization BC Coordinator

Learning OutcomeBU BC Coordinator

• Able to develop RAR, BIA and BCS and BC Plan for at the BU Level

• Able to develop a crisis management program in-relation to BC plan

• Able to conduct and internal review or an ISO22301 internal audit BCM programme

• Year

• Year

• Year

16

Year One Year Two Year Three

Certification Course

Competency Based Training

Competency Based Training& Certification

Course

Competency Based

TrainingCertification

CourseCompetency

Based Training

BCM-300: ISO 22301 BCMS ImplementerDuration: 2 Days

BCM-310: Analysing BC Risks and their Organisational ImpactsDuration: 1 Day

CM-300: Developing the Crisis Management PlanDuration: 2 .5 Days

CM-510: Executing the Crisis Communication PlanDuration: 2 .5 Days

BCM-8030: ISO22301 BCMS Internal AuditorDuration: 2.5 Days

BCM-410: Initiating BCM ProjectDuration: 1 Day

BCM-320: Development Of Business Continuity Strategies and PlansDuration: 1 Day

BCM-450: Managing BCM ProgrammeDuration: 1 DayBCM-330: Business

Continuity Management AssuranceDuration: 1 Day

Learning outcome: Able to develop RAR, BIA and BCS and BC Plan at BU Level

Learning outcome: Able to develop and manage a crisis management program on-relation to BC plan

Learning outcome: Able to conduct and internal review or an ISO22301 internal audit BCM programme

Competency and Training Roadmap BU BC Coordinator

COMPETENCY-BASED TRAINING-LED BCM IMPLEMENTATION ROADMAP

18

Converting to ISO22301

Initiating A BCM Project

BCM-410

19

Implementing the BCM Manual

BCM-420

20

Assessing Business Continuity

Requirements

BCM-310

21

Developing Business Continuity Strategies

and PlansBCM-320

22

BCM-340

Developing theCrisis Management

Plan

23

BCM-510

Executing theCrisis Communication

Plan

24

Testing and Exercising the Business

Continuity Plans

BCM-330

25

Managing the BCM Programme

BCM-450

26

Providing Management Review

and Oversight

BCM-460

27

What is Next?

• Strengthen competency-based training within the institute for:– (B) Business Continuity Management

• First in the world• Continue to enhance the discipline for:– (A) BCMS Auditing– (C) Crisis management– (D) Disaster recovery

28

Take Away ….

• Convert Pandemic Flu BC plan to Infectious Disease BC plan

• Develop BCM training roadmap for your organization to optimise investment

• Using training-led competency based programme to support your BCM implementation or program management

29

Dr Goh Moh HengPresident

Mobile: +65 96711022Tel: +65 63231500Email: moh_heng@bcm-institute.org

29

THANK YOUfor Your Continuous Support