design lab approach to redefining the student experience

Design Lab Opt-in Co-curricular Service

• “What do you see are the key challenge (be they related to people, process or technology) in capturing & recognizing co-curricular activity and how do you envision it would add value to the UOW student experience?”

from ASD Project Manager Interview Pitch

• Institution• Students

Challenges

• Survey the Environment

• Develop a Road MapVision

• Create a Benchmark• Deliver Graduate

OutcomesValue

Institutional Perspective

People• Extra-curricular engagement• Individuals

Process• Co-curricular activities • Institution

Technology• Facilities • Infrastructure

Curent Perspective – Business Services Model

Map the Opportunities

Explore the Offerings

Develop a Co-curricular Road Map

Current Perspective – Client Services Model

Define the experience publicly

Track the outcomes

Reward the participants

Current Student Experience – Fragmented

Activit

y

Activity

Activity

Activity

The Key Challenges 1. What is the UOW Student Experience?

2. Life Skills / Learning Skills

3. Information Rich / Knowledge Poor

4. “Connected” / Not Connected

1. What is the UOW Student Experience?• Multi-variable / Complex• Difficult / Different• Fragmented / Judgment• Extra-curricular / Supplementary

2. Life Skills / Learning Skills

3. Information Rich / Knowledge Poor

4. “Connected” / Not Connected

Define the Experience

Pertaining to activities contributing to the academic learning experience; especially activities that provide students with opportunities to learn and develop skills through active participation.

Co-curricular activities and programs may be led by faculty or staff, or by students themselves, but they must have :

1.stated goals and; 2.measured outcomes.

1. What is the UOW Student Experience?

2. Life Skills / Learning Skills• Academics see the learning challenges and the

need to teach ‘knowledge’• Students see the life challenges and the need to

master ‘skills’• Some of the biggest problems facing students

(and the reason many drop out) are not related to knowledge and learning

• Students go outside to seek help and are further disconnected from UOW3. Information Rich / Knowledge Poor

4. “Connected” / Not Connected

2. Life Skills / Learning Skills

1st Year

2nd Year

3rd Year

1. What is the UOW Student Experience?

2. Life Skills / Learning Skills

3. Information Rich / Knowledge Poor• Students have unprecedented access to

information • Students use technology to access

information• Positive aspects (such as ability to acquire

knowledge fr0m diverse sources regardless of location)

• Negative aspects (often not able to assess the quality of information that is provided to them)

4. “Connected” / Not Connected

3. Information Rich / Knowledge Poor

People

Process

Technology

1. What is the UOW Student Experience?

2. Life Skills / Learning Skills

3. Information Rich / Knowledge Poor

4. “Connected” / Not Connected • Students use technology to build and

engage in social networks• Positive aspects (such as sense of

‘belonging’ to a group)• Negative aspects (increased connectedness

online often means reduced connectedness in the real world)

4. “Connected” / Not Connected

Define

Track

Reward

What Design Lab will do

6. Reward the Participants

5. Develop a Road Map 4. Track the Outcomes

3. Explore the Opportunities

2. Map the Offerings

1. Define the Experience

1. Define the Experience “ People doing stuff of value ”

Activities

Stated Goals

(Institutional Value)

Graduate

Outcomes

Measured Outcomes (Individual Value)

2. Map the Offerings

Activity

Activity

Activity

3. Explore the Opportunities

People

Process

Technology

4. Track the outcomes

Define

Track

Reward

5. Develop a Road Map

1st Year

2nd Year

3rd Year

6. Reward the participants

Life Skills

Social Skills

Employment Skills

Create the UOW Student Experience

“ People doing stuff of value ”

Activities

Institutional Value

Graduate

Outcomes

Individual Value

Branding

The Map

• Truth

The Vehicl

e

• Difference

The Journe

y• Create

Create the UOW Student Experience

“ People doing stuff of value ”

Activities

Institutional Value

Graduate

Outcomes

Individual Value

Graduate Outcomes

Establish Value

Develop Value

Demonstrate Value

Contact

jthom@uow.edu.au

Jeffrey Thom

@JeffreyAThom