describe ways of overcoming conflict between individuals

Rob Jones

What is conflict Identify conflict Factors to Increase conflict Factors to decrease conflict Overcoming conflict Summery Final Questions

Understand ways to overcome conflict management in a number of scenarios

noun /konflikt/ 1 a serious disagreement or argument. 2 a prolonged armed struggle. 3 an incompatibility between opinions, principles, etc.: a conflict of interests

Source: Oxford English Dictionary

Differences in style Interdependence conflicts Differences in background/gender Differences in leadership Personalities

Shouting, swearing Name calling Accusing Interrupting Not listening Talking over Making unreasonable demands

Active listening Understanding the other’s point of view Calm voice Calm non-verbal and body language Not invading personal space Finding some common ground Admitting you are wrong Saying sorry (and meaning it!)

Do not:

Avoid the conflict hoping it will go away

Don’t let small problems escalate

Believe that the only people are affected by conflict are the participants

Do: Identify and clarify the issue Get perspective on the issue Acknowledge where you disagree and agree Assertive communication Explore possible solutions and pick at least 1

thing you can do about the issue Give & take / compromise / middle ground Collaboration

Understand ways to overcome conflict management in a number of scenarios