day two: standards and satisfaction

WHAT is a STANDARD?

To be the best quick service restaurant experience". Being the best means providing outstanding quality,

service, cleanliness, and value, so that we make every customer in every restaurant smile.

LEt’s Divide ourselves in groups

LEt’s explore McDonald’s Standards

WHAT ARE standardS?

LEt’s Divide ourselves in groups

Let’s EXPLORE McDONALD’s SATISFACTION

WHAT is Satisfaction?

WHAT is SATISFACTION?STANDARDS

SATISFACTION

STANDARDS SATISFACTIONWHAT WHAT

HOW HOW

STANDARDS

SATISFACTION

OUTER JOURNEY

INNER JOURNEY

Standards

SATISFIED CUSTOMERS

AIESEC Achieveing its Vision

Standards

SATISFIED CUSTOMERS

McDonald’s Achieveing ITS Vision

McDonald’s AIESEC

HOW WILL I BUILD STANDARDS AND SATISFACTION CULTURE IN MY LC?

day two: standards and satisfaction

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