day two: standards and satisfaction
TRANSCRIPT
1
2
3
WHAT is a STANDARD?
To be the best quick service restaurant experience". Being the best means providing outstanding quality,
service, cleanliness, and value, so that we make every customer in every restaurant smile.
LEt’s Divide ourselves in groups
LEt’s explore McDonald’s Standards
WHAT ARE standardS?
9
LEt’s Divide ourselves in groups
Let’s EXPLORE McDONALD’s SATISFACTION
WHAT is Satisfaction?
WHAT is SATISFACTION?STANDARDS
SATISFACTION
15
16
STANDARDS SATISFACTIONWHAT WHAT
HOW HOW
STANDARDS
SATISFACTION
WHAT
17
OUTER JOURNEY
INNER JOURNEY
18
Standards
SATISFIED CUSTOMERS
AIESEC Achieveing its Vision
Standards
SATISFIED CUSTOMERS
McDonald’s Achieveing ITS Vision
McDonald’s AIESEC
HOW WILL I BUILD STANDARDS AND SATISFACTION CULTURE IN MY LC?