customer relationship management within library using social networking tools
Post on 11-Apr-2017
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Customer Relationship Management within Library
using Social Networking Tools
Mr. Sanat Kumar BeheraStudentSambalpur University
What is CRM ?
• Abbreviation for customer relationship management
Customer wants
Service
Customer Satisfaction
Customer categorization
categorize your customer in
groups
Understand Your User
Wants
Social Networking tools
Facebook and CRM
Flicker
MySpace
You Tube
Connotea
Digg
Del.icio.us
Blog
Slideshare
Skblisinfo
Dashboard
Anobli
Service With Smile………
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