customer expectation

21st century Business MANTRA

04/12/2023 www.carehrm.com 1

Customer Delight

There never was in the world two opinions alike, no more than two

hairs or two grains: the most universal quality is diversity.

Michel De Montaigne

04/12/2023 www.carehrm.com 2

Four major expectation of the customers

Accuracy Availability

Partnership Advice

04/12/2023 www.carehrm.com 3

Accuracy

The customer expects accuracy in his dealings with the company

04/12/2023 www.carehrm.com 4

Availability

The company must be available to the customer where and when he wants.

04/12/2023 www.carehrm.com 5

Partnership The customer expects that he is perceived

and treated as a partner by the company and as an internal customer with right to voice his feelings, offer advice, suggest improvements, participate in the meetings.

04/12/2023 www.carehrm.com 6

Advice

This is the highest level of customer expectation.

The customer must perceive the company and its all associates as consultants.

04/12/2023 www.carehrm.com 7

Accuracy Availability

Partnership Advice

Customer expectation

04/12/2023 www.carehrm.com 8