21st century Business MANTRA

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Customer Delight

There never was in the world two opinions alike, no more than two

hairs or two grains: the most universal quality is diversity.

Michel De Montaigne

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Four major expectation of the customers

Accuracy Availability

Partnership Advice

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Accuracy

The customer expects accuracy in his dealings with the company

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Availability

The company must be available to the customer where and when he wants.

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Partnership The customer expects that he is perceived

and treated as a partner by the company and as an internal customer with right to voice his feelings, offer advice, suggest improvements, participate in the meetings.

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Advice

This is the highest level of customer expectation.

The customer must perceive the company and its all associates as consultants.

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Accuracy Availability

Partnership Advice

Customer expectation

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