creative morning - empathy september 2015
Post on 10-Apr-2017
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E m p a t h yA p p l y i n g O u r M o s t H u m a n S k i l l
@EnnisKloote #CMEmpathy 2015
@EnnisKloote #CMEmpathy 2015
a hard skill that takes strong character and practice.
@EnnisKloote #CMEmpathy 2015
Stay persistently inquisitive.
@EnnisKloote #CMEmpathy 2015
Focus on that person’s need beyond the “thing”
@EnnisKloote #CMEmpathy 2015
“People are not going to care..”
@EnnisKloote #CMEmpathy 2015
People can have empathy, but software can't. After the empathetic human designer is gone, what is left? Empathy is not a solution.
Alan Cooper
@EnnisKloote #CMEmpathy 2015
acknowledging another person with dignity by recognizing their expertise—only they know their experience.
@EnnisKloote #CMEmpathy 2015
recognizing a person’s feelings.
@EnnisKloote #CMEmpathy 2015
listening without judgement and being the voice for their needs.
@EnnisKloote #CMEmpathy 2015
is an outward focus that shows compassion.
@EnnisKloote #CMEmpathy 2015
I had to learn to speak-up, find my own voice, and be the facilitator of empathy to build understanding.
@EnnisKloote #CMEmpathy 2015
Empathy is also for those you work with.
@EnnisKloote #CMEmpathy 2015
I was lost to a very dark place, inside a system severely lacking empathy.
@EnnisKloote #CMEmpathy 2015
If we are willing, we can find those most empathetic to help.
@EnnisKloote #CMEmpathy 2015
The best work comes from those that are authentically trying to change a person’s quality of life.
@EnnisKloote #CMEmpathy 2015
Personas, Empathy Maps (what would Jane do)
Interviews (asking probing questions)
Observations (do versus say)
@EnnisKloote #CMEmpathy 2015
Where and how through Journey Maps and Use Case Scenarios.
@EnnisKloote #CMEmpathy 2015
Gain empathy by testing ideas with a prototype.
@EnnisKloote #CMEmpathy 2015
Find the balance in your work.
@EnnisKloote #CMEmpathy 2015
Establish connections with people to better understand and build empathy.
@EnnisKloote #CMEmpathy 2015
It’s hard work, but keep being human.
Be authentic.
Be respectful.
Let others be heard.
@EnnisKloote #CMEmpathy 2015
We’re not just moving pixels.
We believe in making people’s lives better.
@EnnisKloote #CMEmpathy 2015
@EnnisKloote #CMEmpathy 2015
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