contextconceptperspectives qa at university of lausanne developing a quality culture jacques...

Context Concept Perspectives

QA at University of LausanneDeveloping a Quality culture

Jacques èsJjjJacques LANARES

Context Concept Perspectives

Quality at

• Context and Intentions

• UNIL Quality Concept

• Evaluation and Perspectives

Context Concept Perspectives

QualityCulture

QualityAssurance

Context Concept Perspectives

A bottom up project...

1994

1999-2000

Context Concept Perspectives

Quality Culture • Fitness for Purpose

• Responsibility

• Participation

• Reflexivity

• Balance between Autonomy and Accountability

Context Concept Perspectives

Fitness for Purpose

• 4 Basic questions

• Follow up of Action plans

Context Concept Perspectives

To try to avoid paternalism

•Involving Faculty in definition of priorities

•Constructive feedback

Context Concept Perspectives

To Encourage Participation

• COVER

• Faculty’s Committees

Context Concept Perspectives

Balance between Autonomy & Accountability

Transparency

Confidentiality

Uniformity

Specificity

Auto-gestion

Autority

Documentation

Bureaucracy

Context Concept Perspectives

A process to regulate « tensions »

Teacher’s priorities

Student’s Needs

Expectationsprofessional

fields

Context Concept Perspectives

A process to regulate « tensions »

Teacher’s priorities

Student’s Needs

Expectationsprofessional

fields

TeachingEvaluation

InvestigationsProfessionalBodies

investigationsprevious students

Context Concept Perspectives

Quality at

• Context and Intentions

• UNIL Quality Concept

• Evaluation and Perspectives

Context Concept Perspectives

Quality at

• A committee to implement : Cover

• Self evaluation of faculties / 4ans

• Self evaluation report

• External point of view : Experts

• Articulation with global strategy

Document a reflexive process

Context Concept Perspectives

COVER • Develop and rules the process

• 23 members

Professors

Intermediate teachers (MER, assistants)

Students

PAT

Vice Rector

Context Concept Perspectives

Transversaldimensions

Teachingdimensions

ReflexiveCanvas

Individualteachings

Pedagogy

Support To students

Programs et curricula

Logistique Human

Resources

Researchdimensions

OrganisationOf research

Communication & valorisation

Of results

Research collaboration

Context Concept Perspectives

“Individual teachings”• Objectives and priorities of teaching

• Teaching methods

• Evaluation of teaching

• Assessment of students

• Integration of research in teaching

Context Concept Perspectives

4 Levels - 4 questions• What are the objectives in the dimension?

• How do you know where you are ?

• What are the results ?

• What are the next steps to improve ?

Context Concept Perspectives

Report• Profile of the faculty• Answers to questions• Synthesis• Action plan

Context Concept Perspectives

Expert’s profile• Experience of governance

• Experience of evaluation

• Knowledge Swiss HE system

• Knowledge of the domain

Context Concept Perspectives

Expert’s role : meta-evaluation• “Plausibility” of the report

• Main questions addressed

• Coherence of Action Plan

• Open suggestions

Context Concept Perspectives

I. SELF EVALUATION II. EXTERNAL EXPERTISE III. FOLLOW UP

Dean Experts Dean Direction Dean

Validation of reports

and action plan

Action Plan

(finalised)

.

COVER

Self evaluationReport

& action plan

Reaction on expertise

External evaluation

report(finalisé)

External evaluation

report (1 version)

Context Concept Perspectives

Quality at

• Context and Intentions

• UNIL Quality Concept

• Evaluation and Perspectives

Context Concept Perspectives

Feedback from faculties• Stimulate

global reflection, new discussions

• Helps to identify priorities & actions

• Difficult to get a large implication

• Requires a “significant” investment

Context Concept Perspectives

Global satisfaction AE

0% 25% 50% 75% 100%

OUIPlutot OuiPlutot NonNON

Context Concept Perspectives

Perspectives• Improve tools & guidelines

• Complete Evaluation of all faculties

• Introduce simplifications

• Re-enforce the culture

Context Concept Perspectives

“Pertinence is more importantthan conformity”