connected shopper

connect with shoppers

EXPERIENCES THAT TURN SHOPPERS INTO ADVOCATES

SHOPPERS WENT ONLINE TO RESEARCH PRODUCT BEFORE GOING TO STORE TO BUY THEM

1 OUT OF STOCK

83%

64%

61%

16%

SHOPPERS SAY THAT THE TOP THREE EXPERIENCIES THEY DISLIKE WHEN SHOPPING

SHOPPERS SAY THEY ARE BETTER CONNECTED TO INFORMATION THAN THE STORE ASSOCIATE

SHOPPERS WANT CUSTOMER SERVICE IMPROVED WITHTECHNOLOGY

SHOPPERS SAY STORE ASSOCIATE BEST SOURCE OF INFORMATION

Shoppers build and maintain shopping lists that are accessible anywhere, update automatically and reward loyalty

Shopper identified and retailer engages in the journey as soon as they set foot in the store

Provide product details in app with promotions and incentives in context of real time shopper activity

Access assistance from in-store associates with the press of a button within the retailer’s application

Full function shopping cart with scan triggers, running totals, real time incentives, and expedited checkout

Analytics used to understand shopper behavior, improve service and optimize shopping environment

SHOPPING LIST

PRESENCE

PRODUCT INFORMATION LOOKUP

PERSONAL ASSISTANT

SHOPPING CART

POST PURCHASE

2 SLOW CHECK OUT

3 UNKNOWLEDGABLE STORE ASSOCIATE

1

2

3

4

5

6

Retailer Shopper

Capture » Mobilise » Track

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