community mediation-an application in the field by munas kalden

munas.kalden@undp.org 1

Community Mediation: -An Application In the field

Workshop on Youth and Elders for Community Development

27-29 April 2010

Munas Kalden, UNDP, Ampara

munas.kalden@undp.org 2

munas.kalden@undp.org 3

Community Mediation: 07 Stages

Community Mediation: Seven Stages

1. Initial contact with the first party

3. Preparing to work on the dispute

2. Initial contact with the second party

4. Setting the scene- hearing the issues

5. Exploring the issues

6. Building Agreements

7. Closure and follow -up

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Stage 01:

Initial Contact with First Party

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Home Visit

HOME

Establishing contact on the

party’s own ground

PLACE

Roles of the Mediators:

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Mediators Skills in this stage:

Active Listening

Rapport building

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To establish a working

relationship with the party

To get a full story of the dispute and its history

Why?

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Initial complaint: Part of the Issue

Full picture of the issue

Issues directly

related to the dispute

Others

involved

History of the dispute and nature of the relationship

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Stage 02:

First Contact with the Second Party

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Mediators in this stage:

Confidentiality If party

not agreed,

stop the process

Agreeing face-to-face

meeting

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Stage 03:

Preparing to Work on the Dispute

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Face to face meeting at a neutral place

Mediators...

If not....Assessment for

next steps

Further visits

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Shuttle mediation

Mediators...

Referral elsewhere

Or closing

the case

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Refusing to Face-to-Face

Lack of confidence in the process

Lack of confidence in other party

willingness to change

Losing position

Lack of confidence in their own ability to

negotiate

others

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Stage 04:

Setting the Scene and Hearing the Issues

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Introduction and well

come to the parties

individually

Roles of Mediators

Ground ruleIssues of

behaviour

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Roles of Parties

Out line the issues from

Party A perspectives

Out line the issues from

party B perspectives

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Identifying List of Issues

Mediators summary of what they have heard

Seek clarification or specific details, where necessary

Bringing the issues from both statements

into an agenda

List of issue

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Stage 05:

Exploring the Issues

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Allowing the parties to explore feeling

aroused by the dispute

Opportunity to Widen the Discussion

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Role of the Mediator

Getting out from

the feeling,

anger and hurt aroused by the

dispute

Thinking about the

future

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Mediators in this stage:

Neutrality Equitability

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Role of the Mediator

Stated position

Look at where their

interest lie

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Win win win

Out come

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Stage 06:

Building Agreements

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From Agenda Redefine

Redefining the Problem

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Looking the problem from the perspective of their

interest than their previous

position

Parties: from Position to Interest

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Changing priorities

Parties...

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What issue firstTo resolve

?

Parties....

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Written Agreement

Parties...

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Stage 07:

Closure and Follow-Up

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?

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Thanks

Munas.kalden@undp.orgMunas.kalden@gmail.com