community mediation-an application in the field by munas kalden
TRANSCRIPT
Community Mediation: -An Application In the field
Workshop on Youth and Elders for Community Development
27-29 April 2010
Munas Kalden, UNDP, Ampara
Community Mediation: 07 Stages
Community Mediation: Seven Stages
1. Initial contact with the first party
3. Preparing to work on the dispute
2. Initial contact with the second party
4. Setting the scene- hearing the issues
5. Exploring the issues
6. Building Agreements
7. Closure and follow -up
Home Visit
HOME
Establishing contact on the
party’s own ground
PLACE
Roles of the Mediators:
To establish a working
relationship with the party
To get a full story of the dispute and its history
Why?
Initial complaint: Part of the Issue
Full picture of the issue
Issues directly
related to the dispute
Others
involved
History of the dispute and nature of the relationship
Mediators in this stage:
Confidentiality If party
not agreed,
stop the process
Agreeing face-to-face
meeting
Face to face meeting at a neutral place
Mediators...
If not....Assessment for
next steps
Further visits
Refusing to Face-to-Face
Lack of confidence in the process
Lack of confidence in other party
willingness to change
Losing position
Lack of confidence in their own ability to
negotiate
others
Introduction and well
come to the parties
individually
Roles of Mediators
Ground ruleIssues of
behaviour
Roles of Parties
Out line the issues from
Party A perspectives
Out line the issues from
party B perspectives
Identifying List of Issues
Mediators summary of what they have heard
Seek clarification or specific details, where necessary
Bringing the issues from both statements
into an agenda
List of issue
Allowing the parties to explore feeling
aroused by the dispute
Opportunity to Widen the Discussion
Role of the Mediator
Getting out from
the feeling,
anger and hurt aroused by the
dispute
Thinking about the
future
Looking the problem from the perspective of their
interest than their previous
position
Parties: from Position to Interest
