communication process in working environment

COMMUNICATION PROCESSIN WORKING ENVIRONMENT

‘Your message will get lost if it’s not clear, concise, and high impact! Get to the point quickly, let the recipient know exactly what you want, and use attention-grabbing techniques whenever possible.’ -Amy Btterton

Importance of Communication Skills as Expressed by Business Authorities

The process by which information is transmitted between individuals or organizations so that an understanding response results

• So Business Communication is :

Giving, receiving or exchanging information, opinions, ideas, facts and thoughts by writing, speech, visual means, so that the material communicated is completely understood by everyone concerned.

Definition of Business Communication

Importance of Good Communication

• GOOD COMMUNICATION

IS AN ART .

WAY TO ACHIEVE SUCCESS.

Business Communication Process

The Medium• How the communication is to be made

• Important to select an appropriate medium for the message

• Need to consider the needs of the sender, the nature of the receiver and the aims of the communication

• Inappropriate medium can be a barrier to effective communication

The Medium

Business Communication

The Medium

Value

To Whom

The Message

Role of ICT

Barriers

Value Most of the issues in business are

caused by unproductive communication between individuals or other medium.

First-rate communication is the foundation of any business.

Value of good communication is very important because it increases the growth and opportunity.

Business Communication

The Medium

Value

To Whom

The Message

Role of ICT

Barriers

To whom

FormalInformalStaffCustomersShareholdersSuppliersLocal

Community

To Whom What is the

communicationaimed at is an important factor:

The nature of the medium and the content may depend on who it is aimed at

Necessity of being sensitive to the receiver

Should communication be formal or informal?

Type of message may be an important factor in determining the medium, content, approach, etc.

Good news?Bad news?Information?Instruction?Each of the above may require a different

approach and a different medium.

Types

The Message

Business Communication

The Message

The Medium

Value Barriers

Role of ICTTo Whom?

Aim

Purpose

Type

Clear/Confused?

Importance

What is the communication designed to achieve?

This needs to be considered carefully to judge the best method of delivery and to judge the effectiveness of the feedback as to whether the message has been successful

The Message

Role of ICT

Business Communication

Role of ICT

The Medium

Value Barriers

The MessageTo Whom?

Speed

Accuracy

Clarity

Personal/Impersonal

Cost v Benefits

ICT has brought many advantages but also has its limitations:

It enables speedy communication

It can be cheap and save on costs (e.g. videoconferencing)

It can be expensive in hardware requirements

It can seem impersonal

It can be abused

Role of ICT

Barriers

Emotional Interference• A significant factor

influencing successful communication

• Emotions - anger, frustration, happiness, enthusiasm, need to be defensive, desire to be assertive, etc.

• Body language – says far more about communication than we ever realise!

A Guide To Effective Communication

1. Use Appropriate medium

3. Following of Hierarchy

2. Successful Messaging

4. Be Ethical