communication process in working environment
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its about business communication courseTRANSCRIPT
COMMUNICATION PROCESSIN WORKING ENVIRONMENT
‘Your message will get lost if it’s not clear, concise, and high impact! Get to the point quickly, let the recipient know exactly what you want, and use attention-grabbing techniques whenever possible.’ -Amy Btterton
Importance of Communication Skills as Expressed by Business Authorities
The process by which information is transmitted between individuals or organizations so that an understanding response results
• So Business Communication is :
Giving, receiving or exchanging information, opinions, ideas, facts and thoughts by writing, speech, visual means, so that the material communicated is completely understood by everyone concerned.
Definition of Business Communication
Importance of Good Communication
• GOOD COMMUNICATION
IS AN ART .
WAY TO ACHIEVE SUCCESS.
Business Communication Process
The Medium• How the communication is to be made
• Important to select an appropriate medium for the message
• Need to consider the needs of the sender, the nature of the receiver and the aims of the communication
• Inappropriate medium can be a barrier to effective communication
The Medium
Business Communication
The Medium
Value
To Whom
The Message
Role of ICT
Barriers
Value Most of the issues in business are
caused by unproductive communication between individuals or other medium.
First-rate communication is the foundation of any business.
Value of good communication is very important because it increases the growth and opportunity.
Business Communication
The Medium
Value
To Whom
The Message
Role of ICT
Barriers
To whom
FormalInformalStaffCustomersShareholdersSuppliersLocal
Community
To Whom What is the
communicationaimed at is an important factor:
The nature of the medium and the content may depend on who it is aimed at
Necessity of being sensitive to the receiver
Should communication be formal or informal?
Type of message may be an important factor in determining the medium, content, approach, etc.
Good news?Bad news?Information?Instruction?Each of the above may require a different
approach and a different medium.
Types
The Message
Business Communication
The Message
The Medium
Value Barriers
Role of ICTTo Whom?
Aim
Purpose
Type
Clear/Confused?
Importance
What is the communication designed to achieve?
This needs to be considered carefully to judge the best method of delivery and to judge the effectiveness of the feedback as to whether the message has been successful
The Message
Role of ICT
Business Communication
Role of ICT
The Medium
Value Barriers
The MessageTo Whom?
Speed
Accuracy
Clarity
Personal/Impersonal
Cost v Benefits
ICT has brought many advantages but also has its limitations:
It enables speedy communication
It can be cheap and save on costs (e.g. videoconferencing)
It can be expensive in hardware requirements
It can seem impersonal
It can be abused
Role of ICT
Barriers
Emotional Interference• A significant factor
influencing successful communication
• Emotions - anger, frustration, happiness, enthusiasm, need to be defensive, desire to be assertive, etc.
• Body language – says far more about communication than we ever realise!
A Guide To Effective Communication
1. Use Appropriate medium
3. Following of Hierarchy
2. Successful Messaging
4. Be Ethical
