communication

PROF. DAYAKAR THOTA

“KNOWLEDGE IS POWER- BUT ONLY

POTENTIAL UNLESS PUT TO USE”

“ONE CAN ACQUIRE KNOWLEDGE,

BUT UNLESS ONE CAN COMMUNICATE

TO OTHERS IT IS USELESS”

COMMUNICATION

Communis (Latin) = Common

Communication is imparting a common idea or understanding

“It is a mutual exchange of facts, thoughts or perceptions leading to a common understanding of all parties”.

This does not necessarily imply agreement”

TYPES OF COMMUNICATION

VOCAL NON-VOCAL

VERBAL SPOKEN WORDS WRITTEN WORDS

NON- SCREAMS, GRUNTS BODY LANGUAGE

VERBAL GUFFAWS, GESTURES, FACIAL EXCLAIMATIONS EXPRESSIONS

SPATIAL RELATIONSHIP

ELEMENTS OF COMMUNICATION

1. Communicator

2. Communicatee

3. Message

4. Channel Of Communication

5. Response (Feed Back)

STEPS IN COMMUNICATION

1. Develop An Idea

2. Encode

3. Transmit

4. Receive

5. Decode

6. Use

7. Feed Back

ENCODE DECODE

SENDER RECEIVER

MEDIUMDEVELOPAN IDEA

USEMEDIUM

TRANSMIT

FEEDBACK

COMMUNICATION PROCESS

Sender’s perception of Receiver

Receiver’s perception of Sender

HEARING & LISTENING

HEARING IS BY EARS

WHILST

LISTENING IS BY MIND

MARGINAL HEARING

PROJECTIVE HEARING

EMPATHETIC HEARING

JOHARI WINDOWSFEED BACK

KNOWN TO UNKNOWN TO SELF SELF

ARENA BLIND SPOT KNOWN TO OTHERS

FAÇADE UNKNOWN UNKNOWN TO OTHERS

(JOSEPH LUFT & HARRY INGHAM)

EXPOSURE

ARENA BLIND SPOT

FACADE UNKNOWN

EGO STATES

PARENT EGO

NURTURING PARENT

CRITICAL PARENT

ADULT EGO

CHILD EGO

HAPPY CHILD

DESTRUCTIVE CHILD

REBELLIOUS CHILD

COMPLIANT CHILD

LIFE POSITIONS:TRANSACTIONAL ANALYSIS

I AM OK ; YOU ARE OK- Outlook Healthy I am clever, nice, smart &helpful; you are also clever, nice, smart & helpful

I AM NOT OK ; YOU ARE OK- Feels victimized I am clever, nice, smart &helpful BUT you are mean,

stupid , dishonest etc

I AM OK ; YOU ARE NOT OK- Feels powerless I do every thing wrong, am stupid, can’t think for myself etc; WHEREAS you are honest, smart, helpful etc.

I AM NOT OK ; YOU ARE NOT OK- Dangerous Loss of interest in life:

I am stupid, mean, dishonest etc; YOU ARE ALSO stupid, mean, dishonest etc.

EGO STATES

PARENT

ADULT

CHILD

PARENT

ADULT

CHILD

COMMUNICATION BARRIERS

1. Physical Barriers

2. Personal Barriers

3. Semantic Barriers

4. Status

5. Perfunctorial Attention

6. Premature Evaluation

7. Resistance To Change

“If you don’t ask right questions, you don’t get right answers”

- Edward Hodnett

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