colman walsh at ux antwerp meetup

Hallo

@colmanw #UXAntwerp

@colmanw #UXAntwerp

16years

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@colmanw #UXAntwerp

My country: the user experience

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Countries are complicated

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Jürgen Habermas

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State love

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Folk love

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Folk love

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State love v folk love

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Bridge (Sweden)

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Bridge (Sweden)

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Bridge (Ireland)

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Bridge (Ireland)

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Cycling (Holland)

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Cycling (Holland)

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Cycling (Holland)

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Cycling (Ireland)

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Cycling (Ireland)

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Buses (everywhere)

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Buses (everywhere)

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Buses (everywhere)

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Buses (Ireland)

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Litter (Ireland)

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Litter (Ireland)

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Post codes (everywhere)

133 Jasper PlaceSan Francisco CA 94133-3319

@colmanw #UXAntwerp

Post codes (everywhere)

133 Jasper PlaceSan Francisco CA 94133-3319

@colmanw #UXAntwerp

Post codes (everywhere)

133 Jasper PlaceSan Francisco CA 94133-3319

@colmanw #UXAntwerp

Post codes (everywhere)

140 Jasper PlaceSan Francisco CA 94133-3320

133 Jasper PlaceSan Francisco CA 94133-3319

@colmanw #UXAntwerp

Post codes (everywhere)

66 Masbro RoadLondonW14 0LT

@colmanw #UXAntwerp

Post codes (everywhere)

66 Masbro RoadLondonW14 0LT

45 Masbro RoadLondonW14 0LU

@colmanw #UXAntwerp

Post codes (Ireland)

ThorndaleMontenotteCork

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17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

19 Thorncliffe ParkDublinD14 Y209

@colmanw #UXAntwerp

17 Thorncliffe ParkDublinD14 R262

Post codes (Ireland)

D14 R261

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@colmanw #UXAntwerp

Post codes (Ireland)

@colmanw #UXAntwerp

@colmanw #UXAntwerp

€38million

@colmanw #UXAntwerp

Lessons

@colmanw #UXAntwerp

Lesson #1: channel state love

@colmanw #UXAntwerp

• Channel “state love”

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Folk love

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State love

@colmanw #UXAntwerp

• Channel “state love”• Build consensus…• …about what matters most• Using research

@colmanw #UXAntwerp

Research data + insights

8%9%

12%

32%

39%

0

25

50

75

100

April May June July

0

25

50

75

100

0 25 50 75 100

@colmanw #UXAntwerp

Lesson #2: beware the jobsworth

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• Beware jobsworths• Identify them…• …and crush them• Stakeholder management• Consensus building• Research + research data

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Lesson #3: prepare to fight

@colmanw #UXAntwerp

• Set high standards• And fight for them• If you don’t, who will?• Mediocrity is easy

@colmanw #UXAntwerp

@colmanw #UXAntwerp

@colmanw #UXAntwerp

• Set high standards• And fight for them• If you don’t, who will?• Mediocrity is easy

@colmanw #UXAntwerp

Lesson #4: be committed

@colmanw #UXAntwerp

@colmanw #UXAntwerp

• It can be a long, hard road• Fight the good fight• Don’t expect it to be easy

@colmanw #UXAntwerp

Lesson #5: don’t be a…

@colmanw #UXAntwerp

Lesson #5: don’t be an ***hole

@colmanw #UXAntwerp

Lesson #5: don’t be a jackass

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Lesson #5: don’t be a gobshite

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Lesson #5: be humble, follow conventions

@colmanw #UXAntwerp

Ireland

• Bruxelles: Nov 21-22• Amsterdam: Dec 5-6

Bedankt!

Join us…