colman walsh at ux antwerp meetup
TRANSCRIPT
Hallo
@colmanw #UXAntwerp
@colmanw #UXAntwerp
16years
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@colmanw #UXAntwerp
My country: the user experience
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Countries are complicated
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Jürgen Habermas
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State love
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Folk love
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Folk love
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State love v folk love
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Bridge (Sweden)
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Bridge (Sweden)
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Bridge (Ireland)
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Bridge (Ireland)
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Cycling (Holland)
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Cycling (Holland)
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Cycling (Holland)
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Cycling (Ireland)
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Cycling (Ireland)
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Buses (everywhere)
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Buses (everywhere)
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Buses (everywhere)
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Buses (Ireland)
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Litter (Ireland)
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Litter (Ireland)
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Post codes (everywhere)
133 Jasper PlaceSan Francisco CA 94133-3319
@colmanw #UXAntwerp
Post codes (everywhere)
133 Jasper PlaceSan Francisco CA 94133-3319
@colmanw #UXAntwerp
Post codes (everywhere)
133 Jasper PlaceSan Francisco CA 94133-3319
@colmanw #UXAntwerp
Post codes (everywhere)
140 Jasper PlaceSan Francisco CA 94133-3320
133 Jasper PlaceSan Francisco CA 94133-3319
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Post codes (everywhere)
66 Masbro RoadLondonW14 0LT
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Post codes (everywhere)
66 Masbro RoadLondonW14 0LT
45 Masbro RoadLondonW14 0LU
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Post codes (Ireland)
ThorndaleMontenotteCork
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17 Thorncliffe ParkDublinD14 R262
Post codes (Ireland)
@colmanw #UXAntwerp
17 Thorncliffe ParkDublinD14 R262
Post codes (Ireland)
@colmanw #UXAntwerp
17 Thorncliffe ParkDublinD14 R262
Post codes (Ireland)
19 Thorncliffe ParkDublinD14 Y209
@colmanw #UXAntwerp
17 Thorncliffe ParkDublinD14 R262
Post codes (Ireland)
D14 R261
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@colmanw #UXAntwerp
Post codes (Ireland)
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@colmanw #UXAntwerp
€38million
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Lessons
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Lesson #1: channel state love
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• Channel “state love”
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Folk love
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State love
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• Channel “state love”• Build consensus…• …about what matters most• Using research
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Research data + insights
8%9%
12%
32%
39%
0
25
50
75
100
April May June July
0
25
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0 25 50 75 100
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Lesson #2: beware the jobsworth
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• Beware jobsworths• Identify them…• …and crush them• Stakeholder management• Consensus building• Research + research data
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Lesson #3: prepare to fight
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• Set high standards• And fight for them• If you don’t, who will?• Mediocrity is easy
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@colmanw #UXAntwerp
@colmanw #UXAntwerp
• Set high standards• And fight for them• If you don’t, who will?• Mediocrity is easy
@colmanw #UXAntwerp
Lesson #4: be committed
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@colmanw #UXAntwerp
• It can be a long, hard road• Fight the good fight• Don’t expect it to be easy
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Lesson #5: don’t be a…
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Lesson #5: don’t be an ***hole
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Lesson #5: don’t be a jackass
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Lesson #5: don’t be a gobshite
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Lesson #5: be humble, follow conventions
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Ireland
• Bruxelles: Nov 21-22• Amsterdam: Dec 5-6
Bedankt!
Join us…