cloud

Zana Borisavljevic

TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

A clash between two

different wants

that cannot be achieved

at the same time and

in the same place

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

BOTH SIDES’ NEEDS

ARE SATISFIED

ONE SIDE’S

WANT

THE OTHER SIDE’S

NEED

ONE SIDE’S

NEED

THE OTHER SIDE’S

WANT

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

To adopt this way of thinking it is required to:

Analyze the problem in a fair way.

Shift the focus form the Wants to the Needs.

Find alternative ways to satisfy the

significant needs of each side.

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

The CLOUD is a logical thinking tool

we use in order to analyze a conflict situation.

One side's Want

Other side's Want

One side's Need

Other side's Need

Commonobjective

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Theory of Constraints www.toc-goldratt.com

CLOUD is a part of a programme for using logic tools

for analyzing and solving conflicts, strategic planning

and effective communication

Dr Eliyahu M. Goldratt

the founder of TOC

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

One side's Want

Other side's Want

One side's Need

Other side's Need

Commonobjective

The broken arrow symbolize the conflict -

the WANTS can not exist simultaneously.

The NEED is the reason why each side insists on getting what they

want.

In order to satisfy the NEED it is necessary to achieve the WANT.

The COMMON OBJECTIVE is a situation both sides wish to

have,

but in order for it to exist each side must satisfy his/her NEEDS.

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Constructing the CLOUD –

guidelines:

1. First decide if it is an external or internal conflict.

Then, identify the sides involved in the conflict.

2. Identify each side’s want.

The Wants must be verbalized as opposites.

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Constructing the CLOUD –

guidelines:

3. Identify each side’s Need.

Questions to help identify the Needs:

Why do we want this Want? In order to…

What Need are we trying to satisfy by this Want?

Why is this Want important to us? In order to…

What does this Want give us?

What are we trying to achieve by this Want?

Which important Need will be jeopardized if we give

up on our Want?

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

PRESCHOOL / EARLY PRIMARY age 4 – 7

SERBIAN FOLK TALE

The Grateful Bear

A woman and her child are

walking through the forest and

they come across a bear who has a

thorn in his paw. The bear asks the

woman to take the thorn out.

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

take the

thorn out

not take the

thorn out

The woman’s dilemma

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

take the

thorn out

not take the

thorn out

be helpful

Protect

her child

be

satisfied

The woman’s dilemma

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

How can the woman fulfil both her needs:

be helpful to the bear

AND

protect her child

?

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Children suggest:

The bear to promise he wouldn’t hurt the child

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Children suggest:

The bear to promise he wouldn’t hurt the child

-The child to climb the tree before the woman takes

the thorn out

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Children suggest:

The bear to promise he wouldn’t hurt the child

-The child to climb the tree before the woman takes

the thorn out

-The woman to take the child home and then come

back to help the bear

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

3) Internal conflict

A manager finds out that there has been

some stock missing from the stockroom due

to the negligence of the guard. He is angry

because that has happened but

isn’t sure what to do about it.

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

WANTS

discipline

the guard

not

discipline

the guard

NEEDS

COMMON GOAL

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

WANTS

discipline

the guard

not

discipline

the guard

NEEDS

Prevent

repetition

Keep a

good

relationship

COMMON GOAL

Be happyat work

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

Story line:

During one of the breaks, a group of children had gathered to play basketball.

The guys really liked to play it and enjoyed the competition and the excitement.

During the preparations for the game, David showed up and requested to join the

game. David really enjoyed being with his friends and did not want to stay out of

the game. The problem was that David is not such a good player so the rest of

the kids did not want him to join the game. David was offended and started to

interrupt the game.

Read the story, construct the cloud and try intuitively to find Win-Win solutions.

Solution:

and/or

Solution:

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

WANTS

To play

basketball

with the boys

Not to play

basketball

With David

NEEDS

COMMON GOAL

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013

WANTS

To play

basketball

with the boys

Not to play

basketball

With David

NEEDS

To be a part

of the team

To win

COMMON GOAL

Have funAt school-break

Zana Borisavljevic, TOC for Intercultural Dialogue, 2013