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Post on 02-Apr-2018
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CASE STUDY
www.hcltech.com
HCL’s agile maturity journey with a large US-based Financial Services Company helped reduce defects by 85% and time-to-market by 50%
Client description Client is a US-based Financial Services Company focused on providing banking, investment, and insurance to people and families that serve, or served in US Federal agencies.
BackgroundThe client faced tough competition from industry peers and sought faster time-to-market with higher quality assurance. They also needed a partner who could help adopt agile methodologies and cross-train the development team in multiple technologies to deliver improved customer experience.
Business challenges and objectivesAlong with competitive peers and quality, client had following objectives in sight:
• Offshore involvement in release planning
• Scrum Master role at Offshore/ Near shore
• Agile role-based certifications
• 100% compliance on agile ceremonies
Solution HCL provided multiple solutions and methodologies to the client to help achieve the objectives. These included:
• Adoption of Agile 2.0 framework
• Offshore Agile Lab
• Webcam for daily standups, planning, and retro
• Telepresence communication for agile ceremonies
• Singe tool adoption – Rational Team Concert
• Nearshore agile work area
• Offshore Proxy Scrum Masters
• Scrum of Scrum connecting Geo
CASE STUDY
• Agile Academy – Role-based trainings
• SQUAD team to oversee quality
• Enterprise agility – 100% Agile
Key Engagements The project kick-started in Feb ’11 with the adoption of Agile 2.0 and an Agile Lab set up offshore.
Key engagement highlights over two years is represented in the set of project maturity diagrams below:
0%
30%
60%
90%Estimation
Sprint Planningand Execution
Requirements& Change
ManagementTesting
Collaboration
Feb ‘12
0%
30%
60%
90%Estimation
Sprint Planningand Execution
Requirements &Change
ManagementTesting
Collaboration
LegendsMature – 90% - 100%Managed – 60% - 90%Deployed – 30% - 60%Anecdotal – 0% - 30%
Apr ‘14
79
61
Inflight Projects
Agile Non- Agile
35
61 59
7479
0102030405060708090
AMJ '14 JAS '14 OND '14 JFM '14 AMJ'15
Agile Projects
Series 1
CASE STUDY
120
19
111
41
11
45
121
8
80
15 253
272
38
247
1 30
50
100
150
200
250
300
Bank Corp Sys Enterprise IMCO Lab Life
Production Defects Trend
2012 2013 2014
Highlights for solution offered were:
• 44 Certified Scrum Masters
• 7 Engineering Practices
• Strengthening Agile Academy through role-based trainings
• SQUAD Team deployed to oversee quality
• 60% projects undertaken in Agile
HCL differentiators:• Distributed Scrum Team – One team, mixed vendors
Onsite
Near shore
Offshore
Lead Dev Dev QA Dev Lead PO
QA Dev Dev QA
ProxyScrum Master Dev QA
HCL Non-HCL Customer
CASE STUDY
• Methodologies adopted:
Types of projects adopted
Agile
Hybrid SCRUM
KANBANSCRUM
• Engineering practices:
Continuous Inspection
Continuous Integration
Automated Unit Testing
Automated Integration
Testing
PAIR PROGRAMMING
Developer-driven Testing
Automated Functional
Testing
• Control Measures:
• Moving quality to left
• Effective Change Management
• Definition of Done - Tollgates
Metric GoalUser Story Acceptance (%) >=96%Velocity Variance (%) <=5%First Time Right (%) >=80%Review Effectiveness (%) >=85%Defect Removal Efficiency (%) >=96%Impediment Resolution (%) 100%Sprint Stretch Factor (%) <=4%Unit Test Cases Automated #Scope change rate #Test Coverage % >=90%Test Confidence % >=90%Automation progress % >70%
Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 110,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?
Business BenefitsHCL set a new benchmark on key parameters that helped the client achieve the following benefits:
• Defect count reduced by 85%, from 12000 to 2000
• 6-fold increase in the number of UI screens
• 40+ services enabled through agile, which is three times the number while using non-agile technology
• Faster time-to-market (TTM) – 50% reduction in TTM using agile methodology
• Nearly 500 engineers are Agile Tribes
• 11 agile projects kicked-off in AMJ ‘15
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