CASE STUDY

www.hcltech.com

HCL’s agile maturity journey with a large US-based Financial Services Company helped reduce defects by 85% and time-to-market by 50%

Client description Client is a US-based Financial Services Company focused on providing banking, investment, and insurance to people and families that serve, or served in US Federal agencies.

BackgroundThe client faced tough competition from industry peers and sought faster time-to-market with higher quality assurance. They also needed a partner who could help adopt agile methodologies and cross-train the development team in multiple technologies to deliver improved customer experience.

Business challenges and objectivesAlong with competitive peers and quality, client had following objectives in sight:

• Offshore involvement in release planning

• Scrum Master role at Offshore/ Near shore

• Agile role-based certifications

• 100% compliance on agile ceremonies

Solution HCL provided multiple solutions and methodologies to the client to help achieve the objectives. These included:

• Adoption of Agile 2.0 framework

• Offshore Agile Lab

• Webcam for daily standups, planning, and retro

• Telepresence communication for agile ceremonies

• Singe tool adoption – Rational Team Concert

• Nearshore agile work area

• Offshore Proxy Scrum Masters

• Scrum of Scrum connecting Geo

CASE STUDY

• Agile Academy – Role-based trainings

• SQUAD team to oversee quality

• Enterprise agility – 100% Agile

Key Engagements The project kick-started in Feb ’11 with the adoption of Agile 2.0 and an Agile Lab set up offshore.

Key engagement highlights over two years is represented in the set of project maturity diagrams below:

0%

30%

60%

90%Estimation

Sprint Planningand Execution

Requirements& Change

ManagementTesting

Collaboration

Feb ‘12

0%

30%

60%

90%Estimation

Sprint Planningand Execution

Requirements &Change

ManagementTesting

Collaboration

LegendsMature – 90% - 100%Managed – 60% - 90%Deployed – 30% - 60%Anecdotal – 0% - 30%

Apr ‘14

79

61

Inflight Projects

Agile Non- Agile

35

61 59

7479

0102030405060708090

AMJ '14 JAS '14 OND '14 JFM '14 AMJ'15

Agile Projects

Series 1

CASE STUDY

120

19

111

41

11

45

121

8

80

15 253

272

38

247

1 30

50

100

150

200

250

300

Bank Corp Sys Enterprise IMCO Lab Life

Production Defects Trend

2012 2013 2014

Highlights for solution offered were:

• 44 Certified Scrum Masters

• 7 Engineering Practices

• Strengthening Agile Academy through role-based trainings

• SQUAD Team deployed to oversee quality

• 60% projects undertaken in Agile

HCL differentiators:• Distributed Scrum Team – One team, mixed vendors

Onsite

Near shore

Offshore

Lead Dev Dev QA Dev Lead PO

QA Dev Dev QA

ProxyScrum Master Dev QA

HCL Non-HCL Customer

CASE STUDY

• Methodologies adopted:

Types of projects adopted

Agile

Hybrid SCRUM

KANBANSCRUM

• Engineering practices:

Continuous Inspection

Continuous Integration

Automated Unit Testing

Automated Integration

Testing

PAIR PROGRAMMING

Developer-driven Testing

Automated Functional

Testing

• Control Measures:

• Moving quality to left

• Effective Change Management

• Definition of Done - Tollgates

Metric GoalUser Story Acceptance (%) >=96%Velocity Variance (%) <=5%First Time Right (%) >=80%Review Effectiveness (%) >=85%Defect Removal Efficiency (%) >=96%Impediment Resolution (%) 100%Sprint Stretch Factor (%) <=4%Unit Test Cases Automated #Scope change rate #Test Coverage % >=90%Test Confidence % >=90%Automation progress % >70%

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 110,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

Business BenefitsHCL set a new benchmark on key parameters that helped the client achieve the following benefits:

• Defect count reduced by 85%, from 12000 to 2000

• 6-fold increase in the number of UI screens

• 40+ services enabled through agile, which is three times the number while using non-agile technology

• Faster time-to-market (TTM) – 50% reduction in TTM using agile methodology

• Nearly 500 engineers are Agile Tribes

• 11 agile projects kicked-off in AMJ ‘15