cil implementation without the clusterf~ck

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Lia Friedman, Head of Public Services - Instruction & Outreach Librarian, University of California, San Diego Libraries

@piebrarian #CILDC

http://journal.code4lib.org/articles/4642

Mobile Implementation Without the Clusterf<ck

lia friedman* @piebrarian #CILDC

*and the ghosts of Dan Suchy and Matt Critchlow

Matt CritchlowWeb Technical Manager University of California, San Diego Libraries

Dan SuchyUser Services Technology AnalystUniversity of California, San Diego Libraries

UCSD: Numbers

– UCSD includes six undergraduate colleges, five academic divisions and five graduate and professional schools

– UCSD Libraries consist of 8 libraries, with more than 7,300 people streaming through the libraries each day.

– Library website resources are accessed more than 87,500 times daily

– Fairly large student population:

• 23,000 undergraduates• 4,200 graduates

– 26,000 faculty and staff

Source: http://www.ucsd.edu/explore/about/facts.html, http://libraries.ucsd.edu/about

UCSD Library: How Stuff Gets Done

http://www.flickr.com/photos/kheelcenter/5278999437/

UCSD Library: How Stuff Gets Done

UCSD Library: How Stuff Gets Done

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Manager

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Simplify

• Form a Single Super Committee• 4 representatives from User Services Groups• Facilitator• Web Technical Manager

• Agile-based project management

• Open Communication Channels

Mobile Library Sites

• What already exists

• What works

• What do our users want

Libraries Mobile Website

Project Workflow

Develop

Test

Review

Prioritize

Test

Review

Open Communication

What Went Right

We’re all in this together.

Building the notion that IT works with and not for User Services.

Each group is ultimately only as effective as the other.

Transparency is key.

How Could You Pull This Off?

Support from library administration to try something new.o Give project group decision-making power and freedom to choose

projects.o Flatten reporting lines.o Promise faster results, less ‘death by committee’.

Let everyone do what they are good at.o Public Services staff know the front-line user requirements.o IT staff know what requirements can and cannot be realized.

Open and frank reality checks.

Find a pilot project to establish or reestablish the relationship

Change up the process.

Cherry-pick your team.

Find common ground.

But, Really, How Could You Pull This Off?

lia friedman @piebrarian #CILDC

http://journal.code4lib.org/articles/4642 http://pewinternet.org/Reports/2010/Mobile-Access-2010/Summary-of-Findings.aspx

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