cil implementation without the clusterf~ck
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Lia Friedman, Head of Public Services - Instruction & Outreach Librarian, University of California, San Diego Libraries
@piebrarian #CILDC
http://journal.code4lib.org/articles/4642
Mobile Implementation Without the Clusterf<ck
lia friedman* @piebrarian #CILDC
*and the ghosts of Dan Suchy and Matt Critchlow
Matt CritchlowWeb Technical Manager University of California, San Diego Libraries
Dan SuchyUser Services Technology AnalystUniversity of California, San Diego Libraries
UCSD: Numbers
– UCSD includes six undergraduate colleges, five academic divisions and five graduate and professional schools
– UCSD Libraries consist of 8 libraries, with more than 7,300 people streaming through the libraries each day.
– Library website resources are accessed more than 87,500 times daily
– Fairly large student population:
• 23,000 undergraduates• 4,200 graduates
– 26,000 faculty and staff
Source: http://www.ucsd.edu/explore/about/facts.html, http://libraries.ucsd.edu/about
UCSD Library: How Stuff Gets Done
http://www.flickr.com/photos/kheelcenter/5278999437/
UCSD Library: How Stuff Gets Done
UCSD Library: How Stuff Gets Done
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Simplify
• Form a Single Super Committee• 4 representatives from User Services Groups• Facilitator• Web Technical Manager
• Agile-based project management
• Open Communication Channels
Mobile Library Sites
• What already exists
• What works
• What do our users want
Libraries Mobile Website
Project Workflow
Develop
Test
Review
Prioritize
Test
Review
Open Communication
What Went Right
We’re all in this together.
Building the notion that IT works with and not for User Services.
Each group is ultimately only as effective as the other.
Transparency is key.
How Could You Pull This Off?
Support from library administration to try something new.o Give project group decision-making power and freedom to choose
projects.o Flatten reporting lines.o Promise faster results, less ‘death by committee’.
Let everyone do what they are good at.o Public Services staff know the front-line user requirements.o IT staff know what requirements can and cannot be realized.
Open and frank reality checks.
Find a pilot project to establish or reestablish the relationship
Change up the process.
Cherry-pick your team.
Find common ground.
But, Really, How Could You Pull This Off?
lia friedman @piebrarian #CILDC
http://journal.code4lib.org/articles/4642 http://pewinternet.org/Reports/2010/Mobile-Access-2010/Summary-of-Findings.aspx