chapter 12 implementation and maintenance. awad –electronic commerce 1/e © 2002 prentice hall 2...
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Chapter 12
Implementation and Maintenance
2WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall
OBJECTIVES
• Implementation Strategies– Proper Testing & Readiness of the Website– Site Performance Issues– Disaster Planning & Recovery– Staff Training– Implementation Management
• Maintenance Strategies– Monitoring Website Traffic
Implementation & Maintenance: Objectives
3WWWWWW Awad –Electronic Commerce 1/e© 2002 Prentice Hall
IMPLEMENTATION STRATEGIES
• Proper testing & readiness of website
• Reliability of technology
• Readiness of ISP to load website & handle traffic
• Security of lines & payment system
• Customer service staff training
• Readiness of fulfillment process with vendor’s warehouse
• Performance check of entire system before actual deployment
• Assignment of a Web team to monitor, maintain & upgrade the system
Implementation & Maintenance: Implementation Strategies
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PROPER TESTING & READINESS OF WEBSITE
• Response time to inquiries
• Stress testing
• Recovery testing
• Human factor testing
• Staging testing
Implementation & Maintenance: Implementation Strategies
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TEST PLAN
• Criteria for visitor testing
• Load website & prepare website procedure
• Website & system tests
• Procedure for making necessary corrections
Implementation & Maintenance: Implementation Strategies
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TEST PLAN
• Syntax Errors– Violate rules of language in which website is
written
• Logic Errors– Deviations from a range of acceptability
• Website Testing vs. Total System Testing
• Visitor Acceptance Testing
Implementation & Maintenance: Implementation Strategies
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QUALITY ASSURANCE
• Development of controls to ensure a quality website
• Emphasized in every stage of website development life cycle
Implementation & Maintenance: Implementation Strategies
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QUALITY ASSURANCE
• Correctness
• Scalability
• Maintainability
• Reliability
• Optimum Performance
• Alpha Test vs. Beta Test
Implementation & Maintenance: Implementation Strategies
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SITE PERFORMANCE ISSUES
• Merchant Server
• Applications Server
• Payment Processor
• Back-end Databases
Implementation & Maintenance: Implementation Strategies
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DISASTER PLANNING & RECOVERY
• Disaster Recovery Plan– Contingency plan for resuming operations
when a problem disrupts normal operations– Identifies potential threats, prioritizes website
& other applications, and devises safeguard to minimize losses in the event of a disaster
Implementation & Maintenance: Implementation Strategies
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GOOD DISASTER RECOVERY PLANNING
• Assessing website’s vulnerabilities via risk analysis
• Reducing / preventing technical & operational risks to online environment
• Developing cost-effective solutions• Ensuring alternative Internet access modes• Providing disaster recovery procedures• Training e-commerce staff in disaster recovery
methods
Implementation & Maintenance: Implementation Strategies
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RECOVERY PLANNING
• Backup– Redundancy– Mutual aid with another organization– Uninterruptible power supply
• In-house vs. Outsource
Implementation & Maintenance: Implementation Strategies
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DISASTER/RECOVERY PLAN
• Appoint a competent team of representatives (ie - Web designer, IT representatives, and customer service staff)
• Prepare planning
• Draft a disaster/recovery manual
Implementation & Maintenance: Implementation Strategies
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STAFF TRAINING
• E-learning– Web-based training– Mostly outsourced– Less pressure on IT department– Hard to monitor
Implementation & Maintenance: Implementation Strategies
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IMPLEMENTATION MANAGEMENT
• Project Management– Estimating resource requirements– Scheduling tasks & events– Providing for training and site preparation– Selecting qualified staff & supervising their work– Monitoring project’s program– Documenting– Periodic evaluating– Contingency planning
Implementation & Maintenance: Implementation Strategies
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IMPLEMENTATION ISSUES
• Performance
• Personnel
• Integrating front-end commerce site with back-end fulfillment vendors
• Maintenance & enhancements
• Post-implementation planning
Implementation & Maintenance: Implementation Strategies
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IMPLEMENTATION CONSIDERATIONS
• Ensure each staff knows his/her job
• Sell all participants on importance of working together as a team
• Plan ahead on how to solve predictable problems
• Establish a specific procedure for handling routine problems
Implementation & Maintenance: Implementation Strategies
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MAINTENANCE STRATEGIES
• Check for website operational errors, links & contents
• Web designers use a syntax-checking program to catch errors before the website is fully operational
• Eliminate all dead links
• Check fax & e-mail orders
Implementation & Maintenance: Maintenance Strategies
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MAINTENANCE STRATEGIES (Cont’d)
• Process invoices for items that are readily available
• Use e-mails for communications with customers, vendors, and employees
• Upgrade or redesign website
Implementation & Maintenance: Maintenance Strategies
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MAINTENANCE CONSIDERATIONS
• Make website attractive
• Minimize load times
• Text should be displayed quickly
• Verify ordering information
• Encourage customer feedback
• Maintain & upgrade technology
Implementation & Maintenance: Maintenance Strategies
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MAINTENANCE CONSIDERATIONS (Cont’d)
• Ensure a reliable invoicing system
• Ensure easy to maintain inventory system
• Monitor & evaluate server reports
• Watch disk usage
• Bandwidth consumption
Implementation & Maintenance: Maintenance Strategies
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MONITORING WEBSITE TRAFFIC
• Dates & times of the hits• Visitor’s login name• Visitor’s IP address• Visitor’s host• Request• Name of the host• Cookies• Number of pageviews
Implementation & Maintenance: Maintenance Strategies
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Chapter 12
Implementation and Maintenance
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