carmen passenger recovery solver disruption management with passenger focus bo vaaben carmen...
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Carmen Passenger Recovery Solver
Disruption Management With Passenger Focus
Bo VaabenCarmen Consulting ABSenior Consultantbo.vaaben@carmen.se
Presentation Outline
• Carmen Systems• Integrated Operations Control • What the Passenger Solver does• Solution objectives• Speed• System Integration• Demo
Carmen Systems
Carmen SystemsResource optimization solutions for demanding tranportation solutions
• 13 MUSD in revenues, 45% growth rate
• 150 employees
• First airline client in 1987
• Offices in: Göteborg, Copenhagen, Madrid, Mexico City, Montreal, Singapore and Stockholm
• Owners: GECAS, GE Equity, Gilde, InnovationsKapital, Management and employees
Carmen Systems
The Propeller
Integrated Operations Control
To manage disruptions so that the
perceived disturbance by passengers is minimized while
costs are kept in control.
Descartes Partners:
Integrated Operations Control
Feasibility & cost control
Passenger perception
Crew
Aircraft
Passenger
Airline Operation
Integrated Operations Control
Crew Aircraft Passenger
Airline Operation
Three Solvers
What the Passenger Solver does
• Aircraft solution options from OPS control
• Optimal rebooking scenario for each option
• Passenger costs presented for each option
• Rebooking instructions for each passenger
Objectives
• All objectives are specified in Rave• Total delay in Passenger Value Delay Minutes
(PVDM)• Upgrade and downgrade• Passenger compensation• Hotel accomodation• Food vouchers• etc.
• Two costs presented for each option:• PVDM• Money (SEK)
Speed
• Based on a very fast optimization algorithm
• Suggests optimal passenger rebookings in 2-5 secs. for normal sized disruptions.
• E.g. solves a problem with 3 options of each 37 affected flights in 5 secs.
System Integration
XML Message
Optimizationengine
XML Message
On-linedatabase
Pre-processing
Post-processing
On-line interface with other systems
Demo
DEMO
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