building a new agency os - google #firestarters

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Building a new agency OS

Google #Firestarters 3 | 27.09.11

Mel Exon, BBH Labs@bbhlabs @melex

Photo credit: Luca Zanier

Text Clue: it’s not this

Photo credit: Luca Zanier

...nor this.

so what might it be?

learning to love uncertainty >>

"65 percent of children entering grade school this year will end up working in careers that haven't even been invented yet."

Cathy N. Davidson, Duke University, via theatlantic.com

so, let’s start by agreeing on the present >>

the pace of change... exponential?

“.. we are living through the greatest revolution ever seen in the potential for human achievement and human connection.”

Ben Hammersley

“.. we are living through the greatest revolution ever seen in the potential for human achievement and human connection.”

Ben Hammersley

“That’s okay. It was ever thus.”

Matt Edgar

the pace of change... exponential or logarithmic?

"we’ve been releasing a new version of our mobile OS, Android, every quarter... not too long ago we had operating systems that got released every few years. That’s a huge change."

Larry Page, Google shareholders meeting, June 2011

"the question we’re always asked is ‘Why do you have to keep changing the platform?’. My answer to that... you’re welcome.”

Boz, Facebook Studio Live, London, Sept 2011

so... we might as well get used to it :)

a hypothesis guess about what this means for marketing

Marketing Singularity?

The best marketing becomes so useful or entertaining it becomes indistinguishable from the product or service it promotes...

think: ongoing platforms as OS, campaigns as apps

Marketing Singularity?

The best marketing becomes so useful or entertaining it becomes indistinguishable from the product or service it promotes...

think: ongoing platforms as OS, campaigns as apps

(potentially) marketing as profit centre, not just cost

the task of an agency becomes ruthlessly simple. What can we do to deliver marketing that reflects a new reality?

Useful | Entertaining | Epic

what kind of agency OS does this demand?

reductive thinking everywhere

silicon vs carbon

‘big is a collection of smalls’

networked, vs in a network

renaissance (w0)men

make real things

curiosity & constant learning

youareyou.net/calltrace/

“Photo sharing [on Burbn Inc] was one slice of many.. as we worked on that, we realised we were doing far too much. We cut everything, apart from photos.”

Kevin Systrom

“We launched Kickstarter, added a bunch of complicated features, then removed all of them... Simplify to the essence”

Yancey Strickler

Minimum Viable Product

Sound familiar?

great strategy and great creative have *always* been about the art of sacrifice.

the task now is to apply this mindset throughout the agency process; reduce to MVP, then listen (data) & pivot as required...

...don’t launch & leave.

years years

stability

stability

creation of new infrastructural

technology followed by rapid

disruption

many new infrastructural technologies

frequent disruption

smaller periods of stability

Source: The Big Shift by John Hagel, John Seely Brown and Lang Davison, via Stephanie & Bryan Rieger @ Yiibu.com

S curve - stable over decades the present - and likely future

Photo credit: Joern Roede & Jonathan Pimay

“The world might be digital, but people are analog. Silicon based technologies continuously improve and are emotion free. Carbon-based life form’s (ie humans) ability to process and adjust is not scaling at the rate of digital change. This divide will be one that will be addressed by successful companies.”

Rishad Tobaccowala, VivaKi

nimble, task-based teams

strategistUX/creativetech

Program manager

client

data analystbroker

designer

“big is a collection of smalls”Nigel Bogle

networked, versus in a network

foster renaissance (wo)men

Source: flickr.com/photos/tbuser/

make real things

stay curious

thank you

Google #Firestarters 3 | 27.09.11

Mel Exon, BBH Labs@bbhlabs @melex

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