building a global sourcing organization: the world is flat

Hewitt Associates

Building a Global Sourcing Organization

The World is Flat

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Who we Are….

Chris Gould

Hewitt Associates

Leader – Global Strategic Sourcing

Lincolnshire, IL

Tim O’Connor

Hewitt Associates

TA Sourcing & Social Media Manager

Portland, ME

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Agenda

• Where we Started – The Business Case

• Process & Hurdles

• Start Up – Offshore

• Going Global

• Measure – Measure - Measure

• Tools & Technology

• Branding & Social Media

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2007- Where we started

• Building the Case for Change

• Goals

• Hiring the right people

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Building the Case for Change

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Goals

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Hiring the Right People

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Process & Hurdles

• Defining Roles

• Swim lanes and hand offs

• Team effort, not individual

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Defining Roles

Strategic Sourcer•Excellent “hunter” instincts•Natural curiosity•Highly developed problem-solving skills•Tech-savvy

Relationship Manager•Connecting and selling•Keen ability to read others•Extroverted with a sales bent•Highly responsive

Operations Expert•Administratively gifted•Enjoy logistical challenges•Process-oriented•Managing complex tasks

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Swim Lanes / Hand Offs

Hiring Manager

International Sourcing

Operations

Recruiting

Sourcing

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Team Effort

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Start Up

• The Beginning

• Transformation

• Going Global

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Start Up

• Hired 5 internal non-sourcers

• Hired an experienced Talent Acquisition Manager

• Trip to India to train sourcers & implement processes

• Worked on 1 REQ

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Transformation

Then

•Assisted NA Sourcers

•No contact with NA Recruiting

•Limited exposure to TA

•5 new to sourcing

•Would it work?

Now

• Own REQ load

• Work with NA recruiters directly

• Successes promoted throughout TA

• 20 Seasoned Sourcers

• Strategic Research

• Going Global

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Going Global

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• Too aggressive up front

• United Kingdom

• Krakow 200

• Latin America Exposure

• China, S.Korea

Europe etc…

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Measure – Measure - Measure

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Sourcing Dashboard

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Power Source 1.0

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Tools & Technology

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Branding & Social Media

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Career Home Page

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Alumni Site

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Facebook

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Twitter

Twitter

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Jobs2Web Career Landing Page

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Youtube

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Social Media Landing Page

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How to Contact Us

Chris Gould

Chris.gould@hewitt.com

Twitter: chrisjgould

Tim O’Connor

Tim.oconnor.2@hewitt.com

Twitter: timoconnor