blogwell seattle social media case study: exofficio presented by kenny rowe

Post on 07-Jul-2015

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In his BlogWell Seattle case study presentation, "Content is King," ExOfficio's E-Commerce Manager, Kenny Rowe, explains how social media content can lead to quality customer engagement. Kenny covers interesting links, corporate culture, product information, and giveaways as his four favorite types of social media content that drive engagement. --- BlogWell is the only conference where social media executives from big brands come together to share their case studies, offer practical how-to advice, and answer your questions. To learn more about BlogWell, visit gaspedal.com/blogwell/ BlogWell is produced by GasPedal and the Social Media Business Council.

TRANSCRIPT

ExOfficio’s social media business model:

Quality customer engagement

leads to loyalty and revenue

1. Interesting Relevant Links

2.Corporate Culture

3.Product Information and Sale Messages

4.Giveaways

Content that Connects

Interesting Relevant Links

Interesting Relevant Links

-Tracking

Interesting Relevant Links

-Example

Interesting Relevant Links

-Example

Corporate Culture

Corporate Culture

-Trade Shows

Corporate Culture

-Charitable Giving

Corporate Culture

-Example

Product and Sale Messages

Product and Sale Messages

Product and Sale Messages

-Example

Giveaways

Giveaways

-Statistics

Conclusions

•The point of social media marketing is to be personal and relatable.

•Develop and post content that is interesting and brings value to your

customers.

•Good interactions and quality postings = customer loyalty and

revenue.

•Loyal customers become brand advocates

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