blending in-person and online library services by utilizing mobile technology

Blending in-person and online library services by

utilizing mobile technology

Jason CasdenNorth Carolina State University Libraries

ASEE - Mobile Strategies for Engineering LibrariesJune 13th, 2012

Outline

• Overview• Three projects at NCSU Libraries–WolfWalk– Suma– “Get Help” iPad kiosk application

• What’s around the corner?

In-person services

Online services

Improved integration

Can we improve integration...

• between in-person and online services

Can we improve integration...

• between in-person and online services

• into new contexts of use

Can we improve integration...

• between in-person and online services

• into new contexts of use• with improved data-informed design

Could we utilize mobility…

Could we utilize mobility…

• to reach new users or to open pathways to new kinds of use?

Could we utilize mobility…

• to reach new users or to open pathways to new kinds of use?

• to extend the reach of in-person services?

Could we utilize mobility…

• to reach new users or to open pathways to new kinds of use?

• to extend the reach of in-person services?

• to better understand how people use our spaces and services?

Could we utilize mobility…

• to reach new users or to open pathways to new kinds of use?

• to extend the reach of in-person services?

• to better understand how people use our spaces and services?

• to enhance staff performance?

Three projects at NCSU

WolfWalk

WolfWalk

Make it easy for the NC State campus community to

learn about the history of campus while on campus.

Todd Kosmerick and Adam Berenbak, NCSU Libraries

WolfWalk

• Launched 2010• Major update June 2011

• 3 flavors– Web App– iPhone/iPod Touch– iPad

• 1000+ images

User demographics (?)

Top image request paths

Parents?

Current and recent students?

Grandparents?

Daily trends

Historical State

WolfWalk

“Get Help” kiosk

Wireframe created by Adam Rogers, NCSU Libraries.

Screenshot 3

What’s next?

• Track usage stats• Consider other kinds of content• Consider other methods of contact• Possibly deploy to other locations

Suma

Illustration by Joyce Chapman

Suma

Replace and dramatically improve the entire workflow for collecting and analyzing

data about the use of physical spaces.

Staff as sensors

Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.

What is the system?

What is the system?

What is the system?

What is the system?

What is the data?

What are we trying to replace?

CC BY-NC-ND 2.0. Dipesh Soneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/

…and it’s Open Source.

http://github.com/cazzerson/Suma

…in summary

Could we utilize mobility to…

• reach new users or to open pathways to new kinds of use?

• extend the reach of in-person services?

• better understand how people use our spaces and services?

• enhance staff performance?

What's coming?

• James B. Hunt, Jr. Library• Roaming reference• More uniform data collection and

analysis• Targeted and experimental space

and service design

WolfWalk credits

• The project team– Tito Sierra– Jason Casden– Cory Lown– Steven Morris–Markus Wust– Brian Dietz– Todd Kosmerick– Joseph Ryan

“Get Help” kiosk credits

• The project team– Jason Casden– Adam Rogers– David Woodbury– John Pommerich

Suma credits

• The project team– Jason Casden– Rob Rucker– Joyce Chapman– Eric McEachern– Bret Davidson– Rusty Earl

Project links

• WolfWalkm.lib.ncsu.edu/wolfwalk

• Sumawww.lib.ncsu.edu/dli/projects/spaceassesstool

Thanks!

Jason Casdenjason_casden@ncsu.edu@cazzerson

Slides: http://go.ncsu.edu/asee12-casden