better engaging the quad-generational workforce

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Workforce ExperienceBetter Engaging the Quad-generational Workforce

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Today’s Workforce Is Not Engaged

68% – 87% Disengaged

50% 32%18%

Worldwide Employees(Across 142 Countries)

US Employees

63%13%24%

EngagedEngaged

Disengaged Disengaged

ActivelyDisengaged

ActivelyDisengaged

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Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication.

Disengagement is Expensive

68% – 87% Disengaged

ONE disengaged employee costs an organization approximately

$3,400 for every $10,000

in annual salary.

Actively Disengaged Employees Cost the American Economy an Estimated

$450 – 550 BillionAnnually Due to Lost Productivity.

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Worldwide Engagement 13% engaged 63% disengaged 24% actively disengaged.

Active Disengagement is a Global Problem

Germany: €112B- €138B per year

(US$151B to $186B)Active Disengagement

UK: £52B-£70B per year(US$83B-$112B)

Active Disengagement

US $450B to $550B per yearActive Disengagement

6% Engagement in China Less than half the global average

New Zealand & Australia

24% engaged,60% not engaged.16% actively

disengaged

Highest active disengagement in

Middle East & North Africa (MENA), particularly in Tunisia 54%,

Algeria 53%, Syria 45%

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41%Fewer Safety Incidents

25%Lower Turnover

(in High-turnover Organizations)

Employee Engagement Matters

1.5x Higher EPS When

Engaged Employees

Outnumber Disengaged by ~9:1

Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication.

21%Higher Productivity

Higher Profitability22%

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The Workforce is in Transition: Quad-generational

Personalize Your Approach to Each Generation for Better Engagement

Motivation Values Work Style

Working Longer, Retiring Later Defined By Their Work Value Face Time

Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or

Want Face Time

Independent, Resourceful, Self-reliant

Work Must Make Their Lives and Society Better

Expect Equal Seat at the Table

Just Now Entering the Workforce

Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual

Generation Z (born 1995 to 2009)

Generation X(born 1964-1980)

Baby Boomers(born 1946-1964)

Millennials (Generation Y)(born 1980-1995)

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The Workforce is in Transition: Quad-generational

17%

36%

34%

35%

42%

21%

2% 12%

Now 2020

Organizations Must Address Each Generation’s Needs

Generation Z (born 1995 to 2009)

Generation X(born 1964-1980)

Baby Boomers(born 1946-1964)

Millennials (Generation Y)(born 1980-1995)

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Digitization and Social Trends are Challenging Organizations

Companies will Adapt or Perish

ErodingGeo Boundaries

Consumer-driven IT

Under-utilizing Assets

Explosion of Devices

Evolving Social Contracts

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Every Change Impacts the Workforce Experience

OptimizeWork Environment

Enable aMobile Workforce

ImproveEmployee Engagement

Millennials(born 1980-1995)

Baby Boomers(born 1946-1964)

Generation Z (born 1995 to 2009)

Generation X (born 1964-1980)

Evolving Social Contracts

Under-utilizing Assets

Consumer-driven IT

Eroding Geo Boundaries

Explosion of Devices

Quad-generation Workforce Needs Differ

Digitization & Social Trends Are Challenging Organizations

Employee Disengagement Costs Are High

Enterprises Must Address Organizational Challenges to Attract and Retain Top Talent

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Attract and Retain the Quad-generational Workforce with a Better Workforce Experience

Enable a Digital Workforce

Deliver Flawless and

Effective Meetings

Transform the Workplace

Optimized Work Environment Seamless Mobile Workforce Better Employee Engagement

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Transform the Workplace

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Experience(Customize Your Space with Your Preferred Settings)

ColorBlue

Temp

68°74°• Smart+Connected Spaces• Cisco Maps

Reserve(Flexible Workspaces)

Locate(Spaces and Conference Rooms)

Dynamic Workspace Allocation

Simply Find and Personalize Workspaces

Cisco Connected Workplace

~40%Lower Real

Estate Costs

~50%Lower Furniture

Costs

~40%Reduction in

workplace services

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Workplace Analytics

Occupancy and Utilization

Dwell Times

High Traffic Areas

Understand and Optimize Real Estate Utilization

• Hyper-location Based Services• Cisco Mobility Services Engine• Smart+Connected Spaces

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Enable a Digital Workforce

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Secure Access to People, Information and Resources

On the Move

From the Workplace

On Any Device

Improve Workforce Productivity

• Cisco Unified Access• Cisco Identity Services Engine

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Agent Connects to Experts While On-site with Claimant

17© 2014 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialFaster Processing of Insurance Claims

• Cisco Remote Mobile Expert• Cisco Jabber

Real-time Consultation(Connect via Video or Voice)

Share Accident Details

Display Video and Photographic Footage

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Interactive Support

18© 2014 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialStreamline Processes and Decision Quality

• Cisco Remote Expert Mobile• Cisco Personal TelePresence

Conference in Third Parties(Body Shop, Roadside Assistance)

Share Web Pages and Links(Even Guide 3rd party to fill the web form by sharing screens)

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Deliver Flawless and Effective Meetings

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Work Where and When Life Requires

Reduce Stress; Increase Employee Satisfaction

Commute During Off Hours (Save time and money)

• Cisco Collaboration Endpoints• Cisco Network Infrastructure &

Policy-based Access

21© 2015 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialBest Experience for the Capabilities You Have

• Cisco WebEx• Cisco Jabber• Cisco SPARK

From Pocket to Boardroom

Instant Global Collaboration

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Audience Engagement

Virtual, Global Events

On any Device

Internal and External

Save Time and Money Without Compromising Experience

• Cisco TelePresence• Cisco Network Infrastructure• Cisco Social Miner

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Attract and Retain a Better Engaged WorkforceMotivation Values Work Style

Working Longer, Retiring Later Defined By Their Work Value Face Time

Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or

Want Face Time

Independent, Resourceful, Self-reliant

Work Must Make Their Lives and Society Better

Expect Equal Seat at the Table

Just Now Entering the Workforce

Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual

Face-to-face Communications Worldwide

Same Experience Regardless of Where You Are

Boundary-less Collaboration

Work Easily with People Inside and Outside the Organization

Generation Z (born 1995 to 2009)

Generation X(born 1964-1980)

Baby Boomers(born 1946-1964)

Millennials (Generation Y)(born 1980-1995)

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Why Cisco?

Cisco Collaboration Architecture

Cisco Unified Datacenter Architecture

• Network Security• Unified Access• Intelligent WAN

Cisco Enterprise Networks Architecture• LEADER in Contact Center

• LEADER in Unified Communication• LEADER in WAN Optimization• CHALLENGER in Enterprise Video

Innovate • Growing Solution Portfolio• End-to-End Solutions

Manage• Trained Ecosystem of Partners• Continual Partner CertificationPay

• Cisco Capital financing• Multiple Consumption Models• Packaged SKU’s, Streamlined ordering

Build

• Day 0: Consulting Services• Day 1: Implementation Services• Day 2: Support and Managed Services

Design

• Industry Leading Solutions• Tested Proven Architectures• Validated Offer Blocks & Published BOM

Enterprise Video

Unified Communication

Servers

Network

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Digitize the Workforce Experience

Enable a Digital Workforce

Deliver Flawless and

Effective Meetings

Transform the Workplace

Workspace Management ToolsMobile Workspace

Collaborative Knowledge

Tech-Enabled Workspace

Collaborative Knowledge

WebEx

Mobile Workspace TelePresence

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Deliver a Better Workforce Experience with Cisco!

Employees are Disengaged and Directly Impact Customer Experience

Workplaces and Workforces are Both in Transition

Technology will Accelerate and Enhance Next-generation Workplaces

Cisco Has an Unequaled Portfolio of Products, Solutions & Services to Improve the Workforce Experience

Enable a Digital Workforce

Transform the Workplace

Deliver Flawless and

Effective Meetings