better engaging the quad-generational workforce

1© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

Workforce ExperienceBetter Engaging the Quad-generational Workforce


Today’s Workforce Is Not Engaged

68% – 87% Disengaged

50% 32%18%

Worldwide Employees(Across 142 Countries)

US Employees

63%13%24%

EngagedEngaged

Disengaged Disengaged

ActivelyDisengaged

ActivelyDisengaged


Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication.

Disengagement is Expensive

68% – 87% Disengaged

ONE disengaged employee costs an organization approximately

$3,400 for every $10,000

in annual salary.

Actively Disengaged Employees Cost the American Economy an Estimated

$450 – 550 BillionAnnually Due to Lost Productivity.


Worldwide Engagement 13% engaged 63% disengaged 24% actively disengaged.

Active Disengagement is a Global Problem

Germany: €112B- €138B per year

(US$151B to $186B)Active Disengagement

UK: £52B-£70B per year(US$83B-$112B)

Active Disengagement

US $450B to $550B per yearActive Disengagement

6% Engagement in China Less than half the global average

New Zealand & Australia

24% engaged,60% not engaged.16% actively

disengaged

Highest active disengagement in

Middle East & North Africa (MENA), particularly in Tunisia 54%,

Algeria 53%, Syria 45%


41%Fewer Safety Incidents

25%Lower Turnover

(in High-turnover Organizations)

Employee Engagement Matters

1.5x Higher EPS When

Engaged Employees

Outnumber Disengaged by ~9:1

Copyright © 2013 Gallup, Inc. All rights reserved. The content is used with permission; however, Gallup retains all rights of republication.

21%Higher Productivity

Higher Profitability22%


The Workforce is in Transition: Quad-generational

Personalize Your Approach to Each Generation for Better Engagement

Motivation Values Work Style

Working Longer, Retiring Later Defined By Their Work Value Face Time

Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or

Want Face Time

Independent, Resourceful, Self-reliant

Work Must Make Their Lives and Society Better

Expect Equal Seat at the Table

Just Now Entering the Workforce

Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual

Generation Z (born 1995 to 2009)

Generation X(born 1964-1980)

Baby Boomers(born 1946-1964)

Millennials (Generation Y)(born 1980-1995)


The Workforce is in Transition: Quad-generational

17%

36%

34%

35%

42%

21%

2% 12%

Now 2020

Organizations Must Address Each Generation’s Needs






Digitization and Social Trends are Challenging Organizations

Companies will Adapt or Perish

ErodingGeo Boundaries

Consumer-driven IT

Under-utilizing Assets

Explosion of Devices

Evolving Social Contracts


Every Change Impacts the Workforce Experience

OptimizeWork Environment

Enable aMobile Workforce

ImproveEmployee Engagement

Millennials(born 1980-1995)



Generation X (born 1964-1980)

Evolving Social Contracts

Under-utilizing Assets

Consumer-driven IT

Eroding Geo Boundaries

Explosion of Devices

Quad-generation Workforce Needs Differ

Digitization & Social Trends Are Challenging Organizations

Employee Disengagement Costs Are High

Enterprises Must Address Organizational Challenges to Attract and Retain Top Talent


Attract and Retain the Quad-generational Workforce with a Better Workforce Experience

Enable a Digital Workforce

Deliver Flawless and

Effective Meetings

Transform the Workplace

Optimized Work Environment Seamless Mobile Workforce Better Employee Engagement


Experience(Customize Your Space with Your Preferred Settings)

ColorBlue

Temp

68°74°• Smart+Connected Spaces• Cisco Maps

Reserve(Flexible Workspaces)

Locate(Spaces and Conference Rooms)

Dynamic Workspace Allocation

Simply Find and Personalize Workspaces

Cisco Connected Workplace

~40%Lower Real

Estate Costs

~50%Lower Furniture

Costs

~40%Reduction in

workplace services


Workplace Analytics

Occupancy and Utilization

Dwell Times

High Traffic Areas

Understand and Optimize Real Estate Utilization

• Hyper-location Based Services• Cisco Mobility Services Engine• Smart+Connected Spaces


Secure Access to People, Information and Resources

On the Move

From the Workplace

On Any Device

Improve Workforce Productivity

• Cisco Unified Access• Cisco Identity Services Engine


Agent Connects to Experts While On-site with Claimant

17© 2014 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialFaster Processing of Insurance Claims

• Cisco Remote Mobile Expert• Cisco Jabber

Real-time Consultation(Connect via Video or Voice)

Share Accident Details

Display Video and Photographic Footage


Interactive Support

18© 2014 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialStreamline Processes and Decision Quality

• Cisco Remote Expert Mobile• Cisco Personal TelePresence

Conference in Third Parties(Body Shop, Roadside Assistance)

Share Web Pages and Links(Even Guide 3rd party to fill the web form by sharing screens)


Deliver Flawless and Effective Meetings


Work Where and When Life Requires

Reduce Stress; Increase Employee Satisfaction

Commute During Off Hours (Save time and money)

• Cisco Collaboration Endpoints• Cisco Network Infrastructure &

Policy-based Access

21© 2015 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialBest Experience for the Capabilities You Have

• Cisco WebEx• Cisco Jabber• Cisco SPARK

From Pocket to Boardroom

Instant Global Collaboration


Audience Engagement

Virtual, Global Events

On any Device

Internal and External

Save Time and Money Without Compromising Experience

• Cisco TelePresence• Cisco Network Infrastructure• Cisco Social Miner


Attract and Retain a Better Engaged WorkforceMotivation Values Work Style

Working Longer, Retiring Later Defined By Their Work Value Face Time

Independent, Resourceful, Self-reliant Value Work-Life Balance Don’t Need or

Want Face Time

Independent, Resourceful, Self-reliant

Work Must Make Their Lives and Society Better

Expect Equal Seat at the Table

Just Now Entering the Workforce

Only Know Global, Diverse Workforce/place Prefer Live/Video/Visual

Face-to-face Communications Worldwide

Same Experience Regardless of Where You Are

Boundary-less Collaboration

Work Easily with People Inside and Outside the Organization






Why Cisco?

Cisco Collaboration Architecture

Cisco Unified Datacenter Architecture

• Network Security• Unified Access• Intelligent WAN

Cisco Enterprise Networks Architecture• LEADER in Contact Center

• LEADER in Unified Communication• LEADER in WAN Optimization• CHALLENGER in Enterprise Video

Innovate • Growing Solution Portfolio• End-to-End Solutions

Manage• Trained Ecosystem of Partners• Continual Partner CertificationPay

• Cisco Capital financing• Multiple Consumption Models• Packaged SKU’s, Streamlined ordering

Build

• Day 0: Consulting Services• Day 1: Implementation Services• Day 2: Support and Managed Services

Design

• Industry Leading Solutions• Tested Proven Architectures• Validated Offer Blocks & Published BOM

Enterprise Video

Unified Communication

Servers

Network


Digitize the Workforce Experience



Effective Meetings


Workspace Management ToolsMobile Workspace

Collaborative Knowledge

Tech-Enabled Workspace

Collaborative Knowledge

WebEx

Mobile Workspace TelePresence


Deliver a Better Workforce Experience with Cisco!

Employees are Disengaged and Directly Impact Customer Experience

Workplaces and Workforces are Both in Transition

Technology will Accelerate and Enhance Next-generation Workplaces

Cisco Has an Unequaled Portfolio of Products, Solutions & Services to Improve the Workforce Experience




Effective Meetings