asp crm (cirims)- user guide

CIRIMS – ASP MANUAL

URL:

http://124.124.38.137/PPR.CIRIMS/Login.aspx?ReturnUrl=%2fPPR.CIRIMS%2fDefault.aspx

CIRIMS MANUAL

•Click on Service Tab , In Client Box Select “TIPL”, In Service “new Machine

Received”

• Click On Radio Button in front the case which want to be acknowledged.

• Mention Case Id in Challan / Invoice Tab.

• Problem Reported to Service Centre to be filled

• Select Accept in “Logged Call treatment “.

• Click On Accept

•Provide Print out to user of call report

•Click on Back

•Click on Open Call, Search the Case by Case id.

•Click on Updation link

Select New Call Received under Status Details field.

•Select Service Point

•Select Service Instruction

•Assign Engineer

•Assign Coordinator

•Fill the Remarks Field

•Click on Updation

•Click on Open Call, Search the Case by Case id.

•Click on Updation link

•Modify the Status as per the ongoing activity

•Mention activity performed in Remarks field

•Click on Updation

•Send For Part requested to be selected if Part request has been forwarded

to E2E Team

•After receiving TORAS id

•Status detail to be change as “Waiting for Parts”

•Mention Toras id in Remarks Column

•Click on Updation Tab

•After part replacement or issue resolved in system.

•Status details to be selected as “Finished Waiting For Delivery”

•Click on Updation

•Click on Open Call, Search the Case by Case id.

•Click on Diagnosis link

•Field to be filled as per diagnosis & resolution

•Punch in the faulty part & replaced part details in respective fields

•Click on ADD

•Click on Submit

•Status will be change to “Waiting for Close” by its own

•When user came to collect the unit.

•Click on Close call.

•Fill the respective columns.

•Click on Submit.

•If case is closing after 3 days.

•Reason for Not Achieving TAT & TAT not Achieving fields to be filled