annual conference 2011 welcome graham maxfield general manager 09:00 – 09:30 minster 1 red badges

Annual Conference 2011

Welcome

Graham MaxfieldGeneral Manager09:00 – 09:30Minster 1

Red badges

Annual Conference 2011

MembersABPAcco BrandsANZCO FoodsArjo HuntLeighATC LashamBDR ThermaBison InternationalBriggs EquipmentChemring CountermeasuresDaniels GroupFletchers Bakeries

FraikinHallis HudsonHaribo (Dunhill)H L HutchinsonIcore InternationalIKEAJ Barbour & SonsJimmy ChooKWP InteriorsPHS Group

Pork FarmsPringle of ScotlandRaleighRexelReynolds Catering SuppliesScott Bader & CoSellafieldTata ChemicalsVHS FittingsVictaulic

Black badges

Annual Conference 2011

Sponsors

AnthesisBEC (Systems Integration)Data TechnologyEssist GroupEstrixExcelogy

IBMICCGIndigo SoftwareMaxavaMeritMRC

Life ITSkillsetTribexUtilities 400Vision Solutions

Jacob, Joseph & Associates Lawson

Green badges

Blue badges

Annual Conference 2011

3 full streams – Minster 1, Canterbury 1, Canterbury 2 (Mezzanine level)

Common first session (09:00 – 09:30) LUA Welcome & Update

Coffee breaks (10:30 – 11:00)(14:30 – 15:00)

Buffet Lunch (12:00 – 13:00)

Common final session (15:00 – 16:00) – M3 Update / Roadmap

Prize Draws & Conference Close (16:00)

See delegate pack for details on each presentation

Mission Statement

“The User Association is formed to look after the interest of its members with regard to the benefits provided by their association with Lawson Software and to encourage information exchange between its members”

LUA Membership

GAM3 update 2011

GAM3 PRIORITIES 2011

Five different subgroups

- Support - improving after a poor drop

- Professional Services - continued improvement

- Communication - new in 2010

- Product Enhancement - 40% success rate

- New countries - South Africa & Turkey

“Meet” via teleconference / Webex, on each, one per month

GAM3 update 2011

LAWSON SUPPORT Monthly meeting since CUE 07 Strong Executive commitment Meetings held on 2nd Monday of each calendar month Performance “dropped” since introduction of CASE

(CASE stronger in disallowing closure without customer approval) PLM included in M3 statistics Negative feedback given by GAM3 to Lawson Executive at CUE 11 Performance now back on track

GAM3 update 2011

Case Backlog (M3)

Nu

mb

er

of

case

s p

er

mo

nth

-

500

1,000

1,500

2,000

2,500

3,000

3,500

Feb-

10

Mar

-10

Apr

-10

May

-10

Jun-

10

Jul-1

0

Aug

-10

Sep-

10

Oct

-10

Nov

-10

Dec

-10

Jan-

11

Feb-

11

Mar

-11

Apr

-11

May

-11

M3 Backlog

Backlog

Backlog Targets

May 30, 2011: 2150 cases

Aug 31, 2011: 2000 cases

1,996 => Retain or decrease further in June-August!!

Backlog Targets

May 30, 2011: 2150 cases

Aug 31, 2011: 2000 cases

1,996 => Retain or decrease further in June-August!!

GAM3 update 2011

LAWSON SUPPORT – Ways we can help ourselves

Ensure “prompt” closure of cases – where appropriate Complete your own Environment Profile Use of the new Knowledge Base (old one soon to be removed) Regularly attend the Hot Topics

GAM3 update 2011

LAWSON PROFESSIONAL SERVICES

Good Executive commitment 4th Monday of each calendar month Full Scorecard available

Including1. Consultants trained in Stepwise (%)2. Project Managers PMP certified (%)3. Project Managers Preparing for Certification (%)4. Engagement Quality Reviews Conducted5. Number of Go-lives 6. Number of Go-lives on time

GAM3 update 2011

PRODUCT ENHANCEMENT PROCESS (2010)

453 new enhancement requests ALL user groups associated with GAM3 provided an input Excel format 100 points to be allocated per Maintenance paying customer Voting - 1 Nov – 17 Dec 2010 93 companies voted Full feedback at CUE 11 – (3rd April 2011)

GAM3 update 2011

PRODUCT ENHANCEMENT PROCESS (2010)

Immediate Reaction Within days of receiving the 2010 Enhancement requests, one of

the Lawson development team contacted GAM3 about one of the highest ranking (votes) to request further information.

GAM3 put the developer & requester together to discuss the details

Lawson / GAM3 held a series of WebeX on this associated topics “Mashups & new Information Viewer” on 24 Feb.

GAM3 update 2011

GAM3 update 2011

GAM3 update 2011

PRODUCT ENHANCEMENT PROCESS (2011)

Currently OPEN We’re wanting to gain commitment from Infor Will close 31st August or 16th September 2011 Voting will be 31st October – 16th December 2011 Feedback wil be ???????? (CUE 12?)

GAM3 update 2011

NEW COUNTRY DEVELOPMENT South Africa included in M3 10.1 Turkey (Joint Development?) M3 10.1 satisfies most of Turkish requirements, except language Draft Contract – checked & amended by Actelion legal team Turkish government changed rules to comply with EU Local Turkish partner to undertake language issues

Russia to be next country, followed by Korea?

GAM3 update 2011

OTHER ACTIVITIES

Germany, France, & Italy joined in last 12 months Middle East & Israel trying to form M3 User Groups

Feedback to EU Commission on VAT changes

LUA future events

13 Sept, Planning FIG, Radisson, Man Airport ?? Sept, Social Networking FIG 10 Nov, Benelux Conference, Sofitel Hotel, Eindhoven, NL

Finance FIGs – new topics? - repeat topics?

In person v WebEx

Annual Conference 2011

Agenda09:30 – 10:00

Minster 1 Rexel – Case Study(RPG to M3 10.1 Upgrade)

Canterbury 1 Readsoft(Document automation & finance solutions)

Canterbury 2 Indigo Software(Native WMS launched for Movex / M3)

Annual Conference 2011

Rexel – Case Study(RPG upgrade to M3 10.1)

Paul ParkerC.I.O09:30 – 10:00Minster 1

Annual Conference 2011

Agenda10:00 – 10:30

Minster 1 IKEA – Case Study(Remote Monitoring & Support)

Canterbury 1 Costing Toolbox in M3 10.1(What Tribex can do for you)

Canterbury 2 Intelligent Business(Developing a Data infrastructure)

Annual Conference 2011

IKEA – Case Study(Remote Monitoring & Support)

Michal SurekSystem Owner / Warehouse10:00 – 10:30Minster 1

Annual Conference 2011

Re-start at 11:00 am

Coffee Break

Annual Conference 2011

Agenda11:00 – 11:30

Minster 1 Reynolds Catering Services – Case Study(Working seamlessly with & enhancing M3)

Canterbury 1 Lawson Pure: Stepping Up Packages(Upgrading to M3 10.1 – Ostnor Case Study)

Canterbury 2 Spreadsheet Automation Update(New release of Spreadsheet Server)

Annual Conference 2011

Reynolds Catering Supplies – Case Study(Working seamlessly with & enhancing M3)

Richard Calder &Chris Titchmarsh11:00 – 11:30Minster 1

Annual Conference 2011

Agenda11:30 – 12:00

Minster 1 Sellafield – Case Study(Qlikview – Business Intelligence)

Canterbury 1 Lawson Pure: Packages(Solutions developed to improve your user experience)

Canterbury 2 Business Integration(How businesses are driving back-office integration)

Annual Conference 2011

Case Study – Sellafield(Qlikview)

11:30 – 12:00Minster 1

Annual Conference 2011

Re-start at 13:00 pm

Lunch

Annual Conference 2011

Agenda13:00 – 13:30

Minster 1 Breaking News from Merit(Recent Developments in Merit Globe)

Canterbury 1 Lawson Pure: Enterprise Mashups(Personalising & enhancing your M3 solution)

Canterbury 2 Database Archiving(Latest on Series i database archiving)

Annual Conference 2011

Breaking News from Merit(Recent Developments from Merit Globe)

Mike NutterNeil Nelson13:00 – 13:30Minster 1

Annual Conference 2011

Agenda13:30 – 14:00

Minster 1 New Development Technology for Mobile Devices(MRC are launching in the UK their new capability)

Canterbury 1 Lawson Cloud Services(Learn how cloud can lower your cost of ownership)

Canterbury 2 Introducing ICCG(ICCG Inc will present their products & services)

Annual Conference 2011

New Development Technology for Mobile Devices

(MRC are launching their new capability)

Andy VigrassManaging Director13:30 – 14:00Minster 1

Annual Conference 2011

Agenda14:00 – 14:30

Minster 1 Making the move to IBM Power 7(exciting new releases from IBM)

Canterbury 1 Benefits of effective end user training(Training can build a team which is efficient, effective & engaged)

Canterbury 2 An Introduction to Maxava HA(High Availability in real time)

Annual Conference 2011

Making the move to IBM Power 7(exciting new releases from IBM)

Nigel AdamsProduct Manager14:00 – 14:30Minster 1

Annual Conference 2011

Re-start at 15:00 pm

Coffee Break

Annual Conference 2011

Lawson Product Update(M3 Roadmap, Product Enhancement Process, M3 10.1)

Jonathan DingwallMarketing15:00 – 16:00Minster 1

Annual Conference 2011

Prize Draws

Graham MaxfieldGeneral Manager16:00 – 16:10Minster 1

Annual Conference 2011

Close

Safe journey home

(Don’t forget to hand in your feedback forms)