amillan jisc lync education presentation

Introduction – Amillan & What is Lync?Lync experienceWhy would I be interested - Change and opportunities?

Lync -education delivery in the mobile age

Amillan – what we do for our customers

Infrastructure Cabling•Around 4 million end-points installed

Data Networking•Intelligent Networks /Data Centre Switching

Voice/Unified Communications•Contact Centres/Collaboration/Mobility

Cloud/Network-based Services•Hybrid solutions for maximum flexibility

Amillan value-added services•Integration expertise and managed services

Fully Integrated Communications Solutions

What is Lync?

Audio, Video,and Web Conferencing

Lync Connects People in New Ways

Location independence - modality & device choice

Audio, Video,and Web Conferencing

Lync Connects People in New Ways

Location independence - modality & device choice

AudioConferencing

AudioConferencing

E-mail andCalendaringE-mail and

CalendaringWeb

ConferencingWeb

ConferencingTelephonyTelephonyVideo

ConferencingVideo

ConferencingVoice MailVoice MailInstant

Messaging (IM)Instant

Messaging (IM)

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Authentication

Administration

Storage

Common Communication Silos

Authentication

Administration

Storage

Compliance

Authentication

Administration

Storage

Compliance

Microsoft Unified Communications Vision

InstantMessaging

InstantMessaging

E-mail andCalendaringE-mail and

CalendaringUnified

Conferencing:Audio, Video,

Web

UnifiedConferencing:Audio, Video,

Web

On-Premises In the CloudOn-Premises In the Cloud

Telephony andVoice Mail

Telephony andVoice Mail

Why should I be interested in Lync?

Live Demonstration

Use• Intuitive• Single interface• Common experience

across platforms• Integrated to workflow• Flexible• Empowering• Location independence• Collaborative

Finance• Leverage existing

investments• Reduce PBX costs• Reduce call costs• Reduce training & admin• Reduce hardware• Reduce power

consumption• Fewer devices & multi-

function

Manage• Standards based• Familiar environment• Built as a suite• Great tools• Fully integrated• Single technology

environment

Do MORE With less

Where do

customersbenefit?YOU

Travel Costs savings…

Up to30%

Audio Conferencing savings…

Up to95%

Telephony (call cost) savings…

Up to75%

Infrastructure (PBX) savings…

Up to60%

Facilities savings…

Up to30%

Microsoft saved on VoiceConferencing…

$12m

How we connect How we study Where we study When we study Who we employ How secure we are How green we are What we own How we manage

The World Is Changing …..

TechnologySocialEnvironmentalLegislation

Stimulus

Driven by many factors:

How we Manage Who we Employ

When westudy/workHow we study/work

How we ConnectAnd share

Where we study/work

What we Own How Secure we are How Green we are

How we connect How we study Where we study When we study Who we employ How secure we are How green we are What we own How we manage

ThisDevice

These Devices

is being replaced with

ThisDevice

is being replaced with

These Devices

TheseDevices

are being replaced with

This…..

Singlefunction

Multi-function

is being replaced with

Singlefunction

is being replaced with

Multi-function

TheseDevices

are being replaced with

This…..

Fixedlocation

Mobile

is being replaced with

Fixedlocation

is being replaced with

Mobile

Fixedlocation

are being replaced with

Mobile

Multi-FunctionMobile devices

The World Is Changing …..

Explosion of device choice

Lync is transformational

What you do get….

Current organisation, people andresourcesCurrent processes, practices andmethodsCurrent technology capabilities,deployment and restrictionsThe opportunity to transform youroperational efficiency and effectivenessthrough a connected environment

What you don’t get with Unified Communication….

Lync is transformational

Technology has always been acatalyst for change

It is an enabler

Which drives transformation

What you don’t get with Unified Communication….

So what happens next….

Enabling the change

The Lync Effect

BYOD &CYOD

Cloud InformationManagement

COMPLIANCE

BUSINESS CONTINUITY

SECURITY

IT GOVERNANCE

Fixed &Mobile

- The Enabler

All your staffAll your studentsAll their locations

All their informationAll their devices

All the time

How to get there?

If you don't knowwhere you are

IP environment (Cabling & Power) LAN / WiFi Infrastructure readiness Device strategy Mobile Services Legacy PBX migration Support during transition / contractual issues Quality Of Service DHCP, IP Addressing scheme & VLAN Design Firewall & data security Telephone extension numbering plan Resilience (Core, WAN & Remote sites)

Technology Check List

Top level buy in Executive sponsor Requirements definition Process alignment Awareness campaign Hands on workshops End user champions Pilot programmes

People Check List

Amillan are able to help a college develop theorganisation through the use of their experiencedconsultants, methodologies and framework tools.

Process People

Technology

Amillan are able to help a college develop theorganisation through the use of their experiencedconsultants, methodologies and framework tools.

“The solution provided by Amillan has brought a number of

immediate cost and productivity benefits to DSGi. The new

infrastructure is IP enabled giving us a future proofed platform

for developing new branch services.”

“The solution provided by Amillan has brought a number of

immediate cost and productivity benefits to DSGi. The new

infrastructure is IP enabled giving us a future proofed platform

for developing new branch services.”

“The primary goal of the new solution was to answer more calls,

more efficiently. Thanks to Amillan, we have already increased

revenue from insurance policy sales, reduced abandoned calls

by 25% and improved customer service”

“The primary goal of the new solution was to answer more calls,

more efficiently. Thanks to Amillan, we have already increased

revenue from insurance policy sales, reduced abandoned calls

by 25% and improved customer service”

“ Amillan has taken a leadrole in the development anddeployment of our IPtelephony strategy. Theirexpertise and experience hascontributed to the swiftimplementation of our newLINK building project.”

“ Amillan has taken a leadrole in the development anddeployment of our IPtelephony strategy. Theirexpertise and experience hascontributed to the swiftimplementation of our newLINK building project.”

“We have worked with Amillan forover 15 years now and in that timewe have completed many projects, allof which are always against very strictdeadlines and Amillan have alwaysmeasured upto the challenge”

“We have worked with Amillan forover 15 years now and in that timewe have completed many projects, allof which are always against very strictdeadlines and Amillan have alwaysmeasured upto the challenge”

“Amillan clearly demonstrated its experience in theprecise co-ordination and management of thecommunications infrastructure installation project; weknew Amillan would deliver.”

“Amillan clearly demonstrated its experience in theprecise co-ordination and management of thecommunications infrastructure installation project; weknew Amillan would deliver.”

“Amillan’s solution has provided both thefull spectrum of technologies we needed,and a competitive cost. In addition, a keyfactor in the success of the project hasbeen Amillan’s precise and encompassingproject management. The fact that onecompany has been able to provide allaspects of the solution for YorkshireHousing Ltd has made the wholeinstallation much more straightforward.This has proved invaluable, and we aredelighted with the project.”

“Amillan’s solution has provided both thefull spectrum of technologies we needed,and a competitive cost. In addition, a keyfactor in the success of the project hasbeen Amillan’s precise and encompassingproject management. The fact that onecompany has been able to provide allaspects of the solution for YorkshireHousing Ltd has made the wholeinstallation much more straightforward.This has proved invaluable, and we aredelighted with the project.”

“Amillan completed the initial IPtelephony rollout to 400 employees in justtwo months, allowing the university tomigrate staff to the office with minimaldisruption. Moving forward, we’re lookingto use technology to enhance the studentexperience, thanks to the new IP platformfrom Amillan, communications servicessuch as these are now well within ourreach.”

“Amillan completed the initial IPtelephony rollout to 400 employees in justtwo months, allowing the university tomigrate staff to the office with minimaldisruption. Moving forward, we’re lookingto use technology to enhance the studentexperience, thanks to the new IP platformfrom Amillan, communications servicessuch as these are now well within ourreach.”

“Our experience with Lync improved dramatically once Amillanbecame involved. Problems that had dogged us for monthswere rectified within days and Lync suddenly became auseable enterprise voice platform for us. The changes thatAmillan made has opened up new opportunities for us tointegrate Lync further with our current PABX environmentgiving our users more capability as they make the transition toLync and enabled us to retire the legacy voicemail system.After our poor initial experience, it's refreshing to be able tocall upon skilled and knowledgeable people at any time.”

Who else trusts Amillan?

Carry out a gap analysis to identify areas for focus Define operational support structure

Develop & implement a transformation plan Programme management of the change process

Measure & track business benefits

Snapshot

Understand business vision, strategy and challenges Undertake a high level review of college processes with

consideration of learning implications Assess & review the existing IT Infrastructure Run awareness workshops to introduce new ideas Identify pilot schemes

Amillan Approach

• Understand your vision• Identify the current position• Introduce thought leadership & innovation• Create business case & ROI models• Help define the road map• Transition & Transformation services• Added value consultancy services

AnyQuestions?Ask me about a Proof of Concept

what we do isn’t important…..

it’s what we do forYOU that really matters

Graham.Bunting@Amillan.co.ukStuart.Wall@Amillan.co.ukhttp://www.amillan.co.uk

Lync -education delivery in the mobile age